Jillian Dwyer
Warwick,NY
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Talkative bartender possessing strong networking and communication skills. Proven track record of success in satisfying customers through exceptional service. Talented multitasker with determination to maintain high customer satisfaction ratings.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Warwick Valley Country Club
06.2024 - Current
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Inventory for all alcoholic and non-alcoholic beverages
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Helped management plan and serve bar menu exceeding customer expectations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
General Manager
Crystal Springs (Springs Bistro)
05.2024 - 08.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
14 Railroad
09.2023 - 05.2024
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Lead Server
Old Stone House
09.2021 - 09.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lead Server
Michaels Italian Restaurant
01.2016 - 09.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associate of Science - Psychology Teacher Education
Touro College
New York, NY01.2015
Skills
- Employee Coaching
- Suggestive Selling
- Budget monitoring
- Wine and liquor knowledge
- Event Coordination
- Cocktail development
- Wine Knowledge
- Mixology
- Staff Management
- Upselling strategies
- Social Media Marketing
- Ordering Supplies
- Cocktail list development
Timeline
Lead Bartender
Warwick Valley Country Club
06.2024 - Current
General Manager
Crystal Springs (Springs Bistro)
05.2024 - 08.2024
General Manager
14 Railroad
09.2023 - 05.2024
Lead Server
Old Stone House
09.2021 - 09.2023
Lead Server
Michaels Italian Restaurant
01.2016 - 09.2021
Associate of Science - Psychology Teacher Education
Touro College
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