Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JILLIAN ECHTERLING

Lowell

Summary

Program leader assisting at risk communities most vulnerable families. Strengths based positive approach communication style with clients and employees. Proficient in assessing program quality/employee achievements and working with individuals to gain maximum positive outcomes. Experienced in recruiting and utilizing community resources. Co-directed large volunteer projects including: leadership, recruitment, advertisement and budgeting. Passionate and driven to advocate for women and youth for fifteen years and creating age and ability appropriate programs for ten.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Social Worker Level II

DaVita Dialysis
11.2023 - Current
  • Educate patients on transplant and treatment modality options; collaborate with both patients and medical facilities to ensure completion of workup evaluations and provide continuous care communication to ensure successful transplantation.
  • Conduct needs assessments and develop treatment plans for clients
  • Provide crisis intervention and support during emergency situations
  • Collaborate with interdisciplinary team to coordinate services for clients
  • Advocate for clients' rights and resources within the community
  • Assist patients in navigating insurance benefits

Healthy Families Supervisor

Mental Health America NWI
10.2010 - 11.2023
  • Evaluate staff periodically for quality assurance
  • Initiate revisions of policies and procedures
  • Conducted regular training sessions for caseworkers on program policies, best practices, and cultural competency
  • Developed and implemented program initiatives to improve client engagement and retention rates
  • Conducted regular case reviews and provided guidance and support to caseworkers in managing complex cases
  • Collaborated with community partners to provide resources and support to families in need

Family Support Specialist

Mental Health America of NWI
02.2012 - 10.2014
  • Established positive relationships with families and provided support in navigating systems building upon educating families on how to advocate for their children’s needs
  • Assessed client history and identified individual needs
  • Maintained detailed records of services provided to families and regularly reported progress to stakeholders
  • Developed and measured individual goals/programmatic outcomes with the client

Child and Youth Specialist/Head of Staff

Immanuel Presbyterian Church
10.2009 - 02.2012
  • Created and led youth curriculum/activities that supported the mission of Immanuel Presbyterian
  • Oversaw volunteer outreach opportunities
  • Created a budget plan and recruited volunteers to develop multiple programs that supported the mission of IPC
  • Conducted regular trainings and workshops for staff to enhance their skills in working with children and youth

Education

Master of Arts - Social Work

Indiana University
Indianapolis, Indiana
08.2023

Bachelor of Arts - Psychology

University of Indianapolis
Indianapolis, IN
08.2008

Skills

    Auditing/Quality Assurance
    Culturally Competent
    Reflective Supervision
    Advocacy for Vulnerable Populations
    Public Speaking
    Critical Thinking
    Budgeting

Certification

License Social Worker (Indiana Professional Licensing Agency Behavioral Health and Human Services Board)

Timeline

Social Worker Level II

DaVita Dialysis
11.2023 - Current

Family Support Specialist

Mental Health America of NWI
02.2012 - 10.2014

Healthy Families Supervisor

Mental Health America NWI
10.2010 - 11.2023

Child and Youth Specialist/Head of Staff

Immanuel Presbyterian Church
10.2009 - 02.2012

Master of Arts - Social Work

Indiana University

Bachelor of Arts - Psychology

University of Indianapolis

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JILLIAN ECHTERLING