Jillian Evans
Columbia,SC
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Senior Client Service Representative
Aston Carter
Columbia, SC
10.2023 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Participated in training sessions to enhance skills and knowledge.
- Attended regular team meetings to discuss best practices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints, ensuring a positive experience.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Delivered exceptional service by empathizing with customer concerns.
Customer Service Representative
Buy Buy Baby
Columbia, SC
- Updated system with order specifics and customer details, preferences, and billing information.
- Attended regular team meetings to discuss best practices.
- Took special orders in person and over telephone, generating additional revenue every month.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided product information to assist customers in purchasing decisions.
- Participated in training sessions to enhance skills and knowledge.
- Resolved customer complaints, ensuring a positive experience.
- Assisted customers via email, chat, and social media platforms.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Excelled in exceeding daily credit card application goals.
- Maintained up-to-date knowledge of company policies and procedures.
- Adapted communication style to diverse customer base effectively.
- Worked collaboratively with team members to achieve goals.
Personal Assistant
Richland County Dept of Social Services
Columbia, SC
- Submitted reports to and reviewed reports with supervisor.
- Followed standard infection control protocols to avoid illness or contamination.
- Demonstrated patience, empathy, and active listening skills.
- Prepared records of client progress and services performed under care.
- Supported clients' participation in recreational activities and hobbies.
- Accompanied clients to appointments and arranged transportation.
- Facilitated social interactions to enhance clients' quality of life.
- Managed scheduling and coordinated services with other providers.
- Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
- Maintained safe and clean environment for clients' well-being.
- Assisted families in planning and preparing nutritious meals.
- Developed personalized care plans to meet individual needs.
- Documented client progress and updated care plans accordingly.
Education
Associate of Applied Science - Paralegal Studies
Midlands Technical College
West Columbia, SC05-2020
Skills
- Strong leadership
- Client Retention Strategies
- Sales experience
- Industry Expertise
- Account Management
- File Management
- Membership renewals
- Database Maintenance
- Sales Documentation
- Outbound Calling
- Order Processing
- Client Support
- Client Relations
- Follow-up skills
- Payment Processing
- Database Management
- Sales Strategies
- Complaint Handling
Timeline
Senior Client Service Representative
Aston Carter
10.2023 - Current
Customer Service Representative
Buy Buy Baby
Personal Assistant
Richland County Dept of Social Services
Associate of Applied Science - Paralegal Studies
Midlands Technical College