Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jillian Fields

Omaha,NE

Summary

Hard-worker, fast learner and a friendly team member with great social, and organizational skills.

Overview

3
3
years of professional experience

Work History

Expo/Restaurant Server

Pitch
Wichita, KS
04.2024 - Current
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Recorded orders accurately into the Point of Sale system.
  • Processed payments from customers using cash registers or POS systems.
  • Followed up on guest requests in a timely manner.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Server

Carlos O'Kelly's
Wichita, KS
01.2024 - 03.2024
  • Delivered food orders promptly and courteously.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Server

Jinya, Ramen Bar
Wichita, KS
03.2023 - 03.2024
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Sales Associate

Hollister
Wichita, KS
07.2021 - 09.2021
  • This job consisted of checking customers out, finding items based on a person's style, and stocked items.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Upsold additional items based on customer interests and needs.

Team Member

McAlisters Deli
Wichita, KS
05.2022
  • During this job I check guests out, clean FOH, make drinks, pre bus tables, and pack to-go orders as well as package deserts.
  • Participated in team meetings to discuss strategies for improvement.
  • Provided customer service support to ensure satisfaction.

Education

Diploma -

Andover Central High School
Andover, KS
05.2022

Skills

  • Listening and interpersonal skills
  • Attention to detail
  • Teamwork abilities
  • Customer Service abilities
  • Thoughtfulness and patience

References

  • Krista Johnson, (316) 250-0760
  • Elisha Miller, (316) 413-6589

Timeline

Expo/Restaurant Server

Pitch
04.2024 - Current

Server

Carlos O'Kelly's
01.2024 - 03.2024

Server

Jinya, Ramen Bar
03.2023 - 03.2024

Team Member

McAlisters Deli
05.2022

Sales Associate

Hollister
07.2021 - 09.2021

Diploma -

Andover Central High School

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Jillian Fields