Jillian Fields
Omaha,NE
Summary
Hard-worker, fast learner and a friendly team
member with great social, and organizational skills.
Overview
3
3
years of professional experience
Work History
Expo/Restaurant Server
Pitch
Wichita, KS
04.2024 - Current
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Greeted and seated customers promptly, courteously, and professionally.
- Recorded orders accurately into the Point of Sale system.
- Processed payments from customers using cash registers or POS systems.
- Followed up on guest requests in a timely manner.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Communicated effectively with kitchen staff regarding order status updates.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Carlos O'Kelly's
Wichita, KS
01.2024 - 03.2024
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Server
Jinya, Ramen Bar
Wichita, KS
03.2023 - 03.2024
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Hollister
Wichita, KS
07.2021 - 09.2021
- This job consisted of checking customers out, finding items based on a person's style, and stocked items.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
Team Member
McAlisters Deli
Wichita, KS
05.2022
- During this job I check guests out, clean FOH, make drinks, pre bus tables, and pack to-go orders as well as package deserts.
- Participated in team meetings to discuss strategies for improvement.
- Provided customer service support to ensure satisfaction.
Education
Diploma -
Andover Central High School
Andover, KS05.2022
Skills
- Listening and interpersonal skills
- Attention to detail
- Teamwork abilities
- Customer Service abilities
- Thoughtfulness and patience
References
- Krista Johnson, (316) 250-0760
- Elisha Miller, (316) 413-6589
Timeline
Expo/Restaurant Server
Pitch
04.2024 - Current
Server
Carlos O'Kelly's
01.2024 - 03.2024
Server
Jinya, Ramen Bar
03.2023 - 03.2024
Team Member
McAlisters Deli
05.2022
Sales Associate
Hollister
07.2021 - 09.2021
Diploma -
Andover Central High School