Jillian Fisher
Deerfield Beach,FL
Summary
Customer-savvy food runner accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
Head Food Runner
Casa Calabria
03.2021 - 12.2022
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
- Contributed to successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from kitchen to tableside guests.
Barback
Trattoria Nonna
12.2019 - 03.2021
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Operated POS system to collect payments from customers.
Food Runner
Trattoria Nonna
12.2019 - 03.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Head Busser
Trattoria Nonna
11.2019 - 03.2021
- Ensured customer satisfaction by maintaining a clean and organized dining area.
- Efficiently coordinated with servers to fulfill guest needs and enhance their dining experience.
- Maintained a safe, sanitary environment by adhering to strict cleanliness standards and guidelines.
- Consistently provided timely service, anticipating guest needs and addressing concerns promptly.
- Supported staff training initiatives, sharing best practices on bussing techniques for new hires.
- Managed efficient table turnover during peak hours, leading to increased seating capacity and overall revenue growth.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Restaurant Hostess
Trattoria Nonna
08.2019 - 03.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Skills
- Food presentation
- Order Accuracy
- Table Bussing
- Table Setting
- Cleanliness standards
- Menu Memorization
- Training and mentoring
- Effective Multitasking
- Strong Work Ethic
Timeline
Head Food Runner
Casa Calabria
03.2021 - 12.2022
Barback
Trattoria Nonna
12.2019 - 03.2021
Food Runner
Trattoria Nonna
12.2019 - 03.2021
Head Busser
Trattoria Nonna
11.2019 - 03.2021
Restaurant Hostess
Trattoria Nonna
08.2019 - 03.2021