Jillian Fisher
Deerfield Beach,FL
Summary
Customer-savvy food runner accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
Head Food Runner
Casa Calabria
Fort Lauderdale, FL
03.2021 - 12.2022
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
- Contributed to successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from kitchen to tableside guests.
Barback
Trattoria Nonna
Boca Raton, FL
12.2019 - 03.2021
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Operated POS system to collect payments from customers.
Food Runner
Trattoria Nonna
Boca Raton, FL
12.2019 - 03.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Head Busser
Trattoria Nonna
Boca Raton
11.2019 - 03.2021
- Ensured customer satisfaction by maintaining a clean and organized dining area.
- Efficiently coordinated with servers to fulfill guest needs and enhance their dining experience.
- Maintained a safe, sanitary environment by adhering to strict cleanliness standards and guidelines.
- Consistently provided timely service, anticipating guest needs and addressing concerns promptly.
- Supported staff training initiatives, sharing best practices on bussing techniques for new hires.
- Managed efficient table turnover during peak hours, leading to increased seating capacity and overall revenue growth.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Restaurant Hostess
Trattoria Nonna
Boca Raton, FL
08.2019 - 03.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Skills
- Food presentation
- Order Accuracy
- Table Bussing
- Table Setting
- Cleanliness standards
- Menu Memorization
- Training and mentoring
- Effective Multitasking
- Strong Work Ethic
Timeline
Head Food Runner
Casa Calabria
03.2021 - 12.2022
Barback
Trattoria Nonna
12.2019 - 03.2021
Food Runner
Trattoria Nonna
12.2019 - 03.2021
Head Busser
Trattoria Nonna
11.2019 - 03.2021
Restaurant Hostess
Trattoria Nonna
08.2019 - 03.2021