Jillian Fordley
Schenectady,NY
Summary
Proactive Nail Technician and Hair Salon Assistant with strong client relationship-building and exceptional customer service skills. Expertise in maintaining hygiene standards, managing appointments, and supporting salon operations efficiently. Known for effective communication, organizational skills, and a commitment to enhancing client satisfaction.
Overview
1
1
year of professional experience
Work History
Nail Technician
Glimmer Gloss Salon & Spa
05.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Kept tidy and organized area to comply with cleanliness standards.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
Hair Salon Assistant
Jean Paul Hair Salon
10.2023 - 05.2024
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Enhanced salon ambiance by maintaining clean and inviting workspace, leading to positive client feedback.
Education
High School Diploma -
Colonie Central High School
Albany, NY06.2023
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Appointment management
Timeline
Nail Technician
Glimmer Gloss Salon & Spa
05.2024 - Current
Hair Salon Assistant
Jean Paul Hair Salon
10.2023 - 05.2024
High School Diploma -
Colonie Central High School
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