Jillian Fought
Harrisburg,PA
Summary
Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Grocery Manager
Giant Food Stores
07.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw and regulated 7 Non-perishable departments daily
- Completed point of sale opening and closing procedures.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Relief Manager
Giant Food Stores
01.2019 - 07.2021
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Streamlined inventory management processes for accurate tracking and reduced shrinkage rates.
- Improved customer satisfaction by addressing and resolving their issues promptly and professionally.
- Managed daily operations during the absence of the store manager.
Front End Team Lead
Giant Food Stores
05.2018 - 01.2019
Customer Service Desk Associate
Giant Food Stores
02.2017 - 05.2018
Cashier
Giant Food Stores
11.2016 - 02.2017
Education
High School Diploma -
Red Land Senior High School
Lewisberry, PA06.2019
Skills
- Team management
- Proficient in task prioritization
- Issue and Conflict resolution
- Flexibility in changing environments
- Strong verbal communication
- Client service expertise
- Training and development
- Operations oversight
- Sales tracking
- Inventory management
Timeline
Grocery Manager
Giant Food Stores
07.2021 - Current
Relief Manager
Giant Food Stores
01.2019 - 07.2021
Front End Team Lead
Giant Food Stores
05.2018 - 01.2019
Customer Service Desk Associate
Giant Food Stores
02.2017 - 05.2018
Cashier
Giant Food Stores
11.2016 - 02.2017
High School Diploma -
Red Land Senior High School
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