Jillian Fox
Tacoma,WA
Summary
TBD based on job
Overview
10
10
years of professional experience
Work History
Director of Accounts/ Sr. Enterprise Account Manager/ Account Manager
Aviture Inc. – Decision Logic
05.2020 - 08.2024
- Managed a portfolio of high-profile restaurant brands, coordinating the implementation of Decision Logic software at scale to thousands of locations, optimizing workflow efficiencies and ensuring client needs were met across diverse markets
- Developed and executed strategies to enhance revenue through targeted upselling and cross-selling initiatives, resulting in a gross revenue increase of over 200%
- Influenced product roadmaps with compelling evidence-based arguments driven by client feedback and competitive research
- Acted as a key liaison to protect the interests of both corporate and franchisor stakeholders, effectively navigating complex dynamics to ensure successful outcomes in multi-million dollar implementations
- Collaborated closely with customers to design tailored solutions that met their specific requirements, adapting to evolving market needs and ensuring alignment with their business objectives
- Organized and participated in industry events, expanding professional connections, generating leads, and enhancing brand recognition
- Conducted in-depth customer interviews to develop compelling case studies that highlighted the benefits and ROI of Decision Logic software and services, driving customer engagement and sales growth
- Held regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, streamline development processes and ensure alignment of project goals
- Spearheaded special projects at the COO’s request, such as stepping in to manage and optimize sales and accounts teams, lead recruitment efforts including sourcing and hiring top talent, design and negotiate contracts, drive marketing strategy, and serve as an internal systems specialist to streamline operations and enhance team performance
Account Executive
Advanced Network Solutions
10.2019 - 04.2020
- Conducted detailed needs assessments with potential clients to design customized managed service packages, ensuring alignment with their IT strategy and business goals
- Revitalized the company’s historically unsuccessful RFP process by developing and implementing a comprehensive strategy that involved interviewing internal executives to gather critical content and insights
- Utilized the newly developed proposal template to secure the company's first major RFP win—a highly competitive $252,000 contract—significantly boosting revenue and positioning the company as a credible competitor in the market
- Collaborated with internal technical teams to deliver seamless onboarding experiences and ensure a smooth transition for new clients
- Achieved an outstanding 67% close rate through a consultative sales approach, leveraging a deep understanding of client pain points and industry-specific challenges to tailor solutions that directly addressed their needs
- Employed exceptional relationship-building skills and discretion to secure sensitive, high-value deals with celebrity clients, thereby earning their unwavering trust to manage their critical data and systems with the utmost care and security
Account Executive/Sr Customer Success Manager
Syndigo
10.2018 - 10.2019
- Delivered tailored eCommerce strategies and innovative solutions to 30 enterprise-level accounts, including industry leaders such as Whirlpool Corporation, GE Healthcare, Scotts Miracle-Gro, and Caterpillar, positioning these clients for enhanced operational efficiency and revenue growth
- Inducted into the esteemed Presidents Club as a top performer for exceeding the annual growth quota by July 2019, showcasing exceptional sales acumen and a relentless commitment to revenue generation, while consistently delivering outstanding results that significantly contribute to the organization’s success
- Maintained an impressive 97% renewal rate across a diverse portfolio of over 300 accounts by conducting turnover risk assessments to identify at-risk clients to prioritize efforts and proactively address concerns
- Served as a Program Manager to develop and implement comprehensive project plans aimed at onboarding customers, ensuring their ability to effectively sell products via a broad network of online retailers
- Exhibited a deep understanding of an increasingly complex suite of integrated solutions from newly acquired companies, enabling the effective cross-selling of innovative offerings to existing customers and driving enhanced business outcomes
- Conducted impactful Client Quarterly Business Review presentations that included in-depth analyses of key performance metrics, evaluations of content performance and shopper behavior, recommendations for optimizing customer conversion through core and enhanced content, and a comprehensive overview of the product roadmap, ultimately driving actionable strategies that enhanced client engagement and supported their business objectives
Business Analyst/Recruiter/Business Development
Aviture Inc.
05.2017 - 10.2018
- Orchestrated the transition of the recruiting department from an outsourced model to a self-sustaining in-house function, meticulously establishing processes and systems that ensured a continuous pipeline of top talent, ultimately saving the company hundreds of thousands of dollars annually
- Oversaw all facets of recruiting and hiring processes, from sourcing candidates to securing acceptance, utilizing keen instincts to discern top talent and streamline selection processes, significantly reducing interviewing time for team members and enhancing overall recruitment efficiency
- Engaged with the CEO to architect role specifications, delineate responsibilities, and develop detailed job descriptions and competitive compensation packages across a diverse range of positions, ensuring alignment with industry benchmarks to attract and retain top-tier talent in the technology sector, ultimately enhancing Aviture's employer brand
- Conducted exhaustive client interviews across a variety of industries to meticulously document complex business processes, aiming to provide development teams with insights needed to create custom software solutions that addressed specific client needs
- Actively participated in agile software development and planning processes within a custom software development environment, collaborating with cross-functional teams to drive iterative improvements across a variety of technologies and client needs
- Cultivated cooperative relationships with key stakeholders through candid and transparent dialogue by employing an inquisitive nature to unearth insights and address concerns, significantly strengthening client trust and loyalty
Team Lead/SR. Staffing Manager
LRS Healthcare
10.2015 - 04.2017
- Employed creative cold-calling techniques to successfully recruit traveling medical professionals for 13-week temporary contracts, building a robust pipeline of qualified candidates and consistently meeting staffing needs in a highly competitive market
- Conducted thorough screenings and employment checks on medical professionals to verify qualifications, ensuring compliance with industry standards, and crafted compelling portfolios that highlighted their expertise, skills, and experience—effectively positioning them as top candidates for hospital placements
- Consulted with candidates on strategic career choices, providing tailored feedback on their performance and offering constructive guidance when necessary, ensuring their professional growth and aligning their skills with the needs of healthcare facilities
- Leveraged advanced sales acumen, strategic recruitment, and expert negotiation skills to consistently achieve monthly profit margins exceeding $18,000
- Earned the prestigious Top Performer award recognizing consistent drive, a successful team, and my impact within the organization, resulting in an all-expenses-paid trip to a destination of choice
- Developed and implemented tailored training programs for underperforming Recruiters, guiding them to advance into successful National Staffing Managers through focused coaching, skill-building, and performance-improvement strategies
National Sales Recruiter
Total Quality Logistics
10.2014 - 10.2015
- Selected to collaborate with a particularly discerning hiring manager due to my remarkable tenacity and relationship-building skills, successfully earning his trust and facilitating the fulfillment of talent acquisition objectives
- Proactively identified and engaged potential Logistics Account Executives through a multifaceted approach, leveraging referrals, cold calling, job websites, and career fairs to build a robust talent pipeline
- Consistently ranked among the top performers in weekly call reports and hustle grades, demonstrating exceptional dedication and an unparalleled work ethic
- Fostered impactful relationships with candidates and adeptly promoted employment opportunities, culminating in my selection as the primary recruiter to represent TQL Columbus at career fairs
- Drove employee retention by cultivating a vibrant and positive office culture through strategic event planning and building strong relationships with new hires, creating an engaging environment that enhanced team cohesion and satisfaction
- Pioneered a proactive approach to recruitment by expanding efforts beyond Columbus' quota—an initiative previously untapped—successfully sourcing talent for other offices and significantly enhancing earning potential while contributing to the organization's overall success
- Evaluated employer brand promotion opportunities and orchestrated participation in a highly successful philanthropy event that garnered significant attention and engagement, ultimately establishing it as an annual initiative and enhancing the organization's reputation and community impact
Education
Certificate of Business Analysis (BABOK Aligned) -
University of Nebraska - Omaha
Omaha, Nebraska04.2018
Bachelor of Science - Business Management
University of Nebraska - Lincoln
Lincoln, Nebraska05.2014
Skills
- Relationship Management
- Consultative Selling
- Project Management
- Full-Cycle Recruiting
- Data Analysis
- AI Integration
- Process Improvement
- Business Development
- Risk Management
- Problem Solving
- Customer Advocacy
- Change Management
Timeline
Director of Accounts/ Sr. Enterprise Account Manager/ Account Manager
Aviture Inc. – Decision Logic
05.2020 - 08.2024
Account Executive
Advanced Network Solutions
10.2019 - 04.2020
Account Executive/Sr Customer Success Manager
Syndigo
10.2018 - 10.2019
Business Analyst/Recruiter/Business Development
Aviture Inc.
05.2017 - 10.2018
Team Lead/SR. Staffing Manager
LRS Healthcare
10.2015 - 04.2017
National Sales Recruiter
Total Quality Logistics
10.2014 - 10.2015
Certificate of Business Analysis (BABOK Aligned) -
University of Nebraska - Omaha
Bachelor of Science - Business Management
University of Nebraska - Lincoln
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