Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Fracassi

New York,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

General Manager

Revelie Luncheonette
02.2023 - Current
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.

Partner

Marianella Soap
12.2018 - 09.2023
  • Increased product awareness by developing and executing targeted marketing campaigns.
  • Enhanced brand positioning through comprehensive market research and competitor analysis.
  • Launched new products successfully by collaborating with cross-functional teams on go-to-market strategies.
  • Optimized pricing strategies based on detailed cost analyses, resulting in improved profitability.
  • Managed relationships with key industry influencers to increase brand visibility and credibility.
  • Reduced customer churn by implementing targeted retention programs based on customer feedback analysis.
  • Reduced advertising costs while maintaining reach by using programmatic ad buying strategies.
  • Grew email subscriber base through strategic list building initiatives and engaging newsletter content.
  • Drove marketing initiatives to increase product visibility and market performance.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Oversaw product development, marketing and launches.
  • Created and managed social media campaigns to increase brand engagement.
  • Devised content strategy to effectively engage target audiences.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Implemented eco-friendly products such as refillable pouches, moved from plastic bottles to glass, used terracycle boxes in house to rid ourselves of excess plastic waste.

Education

Bachelor of Arts - Journalism

Hunter College of The City University of New York
New York, NY
05.2002

Skills

  • Quality Management
  • Efficient Multi-Tasker
  • Workflow Planning
  • Customer Relationship Management

Timeline

General Manager

Revelie Luncheonette
02.2023 - Current

Partner

Marianella Soap
12.2018 - 09.2023

Bachelor of Arts - Journalism

Hunter College of The City University of New York

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Jillian Fracassi