Jillian Fracassi
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
General Manager
Revelie Luncheonette
2023.02 - Current
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
Partner
Marianella Soap
2018.12 - 2023.09
- Increased product awareness by developing and executing targeted marketing campaigns.
- Enhanced brand positioning through comprehensive market research and competitor analysis.
- Launched new products successfully by collaborating with cross-functional teams on go-to-market strategies.
- Optimized pricing strategies based on detailed cost analyses, resulting in improved profitability.
- Managed relationships with key industry influencers to increase brand visibility and credibility.
- Reduced customer churn by implementing targeted retention programs based on customer feedback analysis.
- Reduced advertising costs while maintaining reach by using programmatic ad buying strategies.
- Grew email subscriber base through strategic list building initiatives and engaging newsletter content.
- Drove marketing initiatives to increase product visibility and market performance.
- Supported marketing programs and campaigns with content and messaging to drive demand.
- Oversaw product development, marketing and launches.
- Created and managed social media campaigns to increase brand engagement.
- Devised content strategy to effectively engage target audiences.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Managed customer relations on ongoing basis to maximize customer retention.
- Implemented eco-friendly products such as refillable pouches, moved from plastic bottles to glass, used terracycle boxes in house to rid ourselves of excess plastic waste.
Education
Bachelor of Arts - Journalism
Hunter College of The City University of New York
New York, NY05.2002
Skills
- Quality Management
- Efficient Multi-Tasker
- Workflow Planning
- Customer Relationship Management
Timeline
General Manager
Revelie Luncheonette
2023.02 - Current
Partner
Marianella Soap
2018.12 - 2023.09
Bachelor of Arts - Journalism
Hunter College of The City University of New York
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