Jillian Garner
Madison
Summary
Experienced retail and operations leader with 10+ years of success managing store operations, sales performance, customer service, and team development. Strong background in visual merchandising, loss prevention, inventory control, and administrative operations, and driving results in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Referral Coordinator
St. Jude Hospital
Huntsville
03.2023 - Current
- Coordinated patient referrals to ensure timely access to specialized care.
- Communicated with healthcare providers to facilitate referral processes and updates.
- Monitored referral status and followed up with patients as needed for compliance.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Assisted in the development of referral processes and procedures.
Assistant Store Manager
Hollister.Co
Huntsville
08.2017 - 03.2023
- Opened and close store while overseeing daily operations and cash handling
- Lead, coached, and motivated associates to achieve individual and store sale goals
- Delivered a differentiated customer experience with a customer-first mindset
- Manage loss prevention procedures and shrink reduction efforts
- Oversee visual merchandising to ensure brand standards and planograms are met
- Process and manage shipments accurately and efficiently
Administration Assistant
FedEx Ground
Madison
10.2018 - 09.2019
- Provided customer service support and resolved delivery and address issues
- Processed damaged package claims and coordinated with drivers
- Maintained accurate documentation and operational records
Package Handler
FedEx Ground
Madison
03.2018 - 10.2018
- Loaded and unloaded packages safely and efficiently
- Followed proper handling techniques to minimize risk of injury and damage
- Operated handheld scanners to track package movements accurately.
- Collaborated with team members to streamline package handling processes.
- Inspected packages for damage before processing and shipment.
- Followed company guidelines to ensure timely package delivery compliance.
- Stacked boxes onto pallets in an efficient manner.
Store Manager
Radio Shack
Huntsville
02.2013 - 08.2017
- Built and maintained a loyal customer base through relationship-driven sales.
- Managed store P&L, controllable expenses, and profitability goals.
- Led merchandising, pricing, and shipment processing within 24 hours.
- Coached, trained, and counseled associates for performance improvement.
- Opened and closed new store locations
- Maintained company "Model Store" visual standards
- Store closed permanently
Education
Some College (No Degree) - Nursing
J.F.Drake College
HuntsvilleSkills
- Patient coordination
- Effective communication
- Customer service
- Time management
- Healthcare administration
- Document management
- Medical terminology knowledge
- Patient scheduling
- Team leadership
- Retail management
- Visual merchandising
- Inventory control, loss prevention
- Sales and profitability
- Heartsaver CPR AED
Certification
BLS CPR & AED
Timeline
Referral Coordinator
St. Jude Hospital
03.2023 - Current
Administration Assistant
FedEx Ground
10.2018 - 09.2019
Package Handler
FedEx Ground
03.2018 - 10.2018
Assistant Store Manager
Hollister.Co
08.2017 - 03.2023
Store Manager
Radio Shack
02.2013 - 08.2017
Some College (No Degree) - Nursing
J.F.Drake College