Jillian Glass
O'Fallon,MO
Summary
Accomplished Front of House Director and Inventory Management Coordinator with a proven track record. Excelled in team management and procurement processes, significantly reducing waste and enhancing team performance. Expert in customer service and problem resolution, consistently maintaining high standards of professionalism and efficiency.
Overview
11
11
years of professional experience
Work History
Front of House Director/Purchasing Inventory Manager
Chick-fil-A
02.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Reduced waste and costs with careful monitoring of product usage patterns and proactive adjustments to ordering practices.
Inventory Management Coordinator
Loves Travel Stop & Country Stores
08.2020 - 12.2021
- Assisted management with inventory control measures by providing accurate information regarding stock levels and product usage trends.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Conducted regular inventory audits to ensure accurate product counts, reducing discrepancies between physical inventory and system records.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Customer Service Representative
Travel Centers of America
04.2017 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Played an active role in maintaining inventory levels, tracking usage patterns, and ordering product.
Front of House Team Leader
Chick-fil-A
07.2015 - 02.2017
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Helped store management meet standards of service and quality in daily operations.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Front of House Trainer
Chick-fil-A
09.2013 - 05.2015
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Collaborated with other trainers to share best practices, enhancing overall quality of staff training programs.
- Evaluated employee performance regularly, offering constructive feedback and guidance for continued success.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
High School Diploma -
Homeschooled
Hendersonville, NC05-2014
Skills
- Procurement processes
- Team management
- Problem resolution
- Multitasking and organization
- Time management
- Coaching and mentoring
- Customer service
- Verbal and written communication
Timeline
Front of House Director/Purchasing Inventory Manager
Chick-fil-A
02.2022 - Current
Inventory Management Coordinator
Loves Travel Stop & Country Stores
08.2020 - 12.2021
Customer Service Representative
Travel Centers of America
04.2017 - 08.2020
Front of House Team Leader
Chick-fil-A
07.2015 - 02.2017
Front of House Trainer
Chick-fil-A
09.2013 - 05.2015
High School Diploma -
Homeschooled