Jillian Gorman
Knightstown,IN
Summary
With over 10 years in transplant, experienced to be an innovative leader that sets forth and promotes the mission, vision, and the values of IU Health, transforms the culture and advances contemporary practices within transplant. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new role where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Transplant Manager/ Thoracic Transplant (peds and Adult) and VAD
Indiana University Health
01.2020 - Current
- Oversee day-to-day operations of heart and lung program (adult and pediatric)
- Collaborate with medical team to ensure high quality patient care and adherence to regulatory standards
- Acting as expert for all aspects of organ transplantations within program at Methodist and Riley
- Patient and Team management
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with multidisciplinary teams and units
- Controlled costs to keep business operating within budget
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coordinated with Transplant IT department enhancing operational efficiency and data security.
- OPTN guidelines
- Education and outreach and collaboration with other departments to ensure seamless patient care
- Promote healthy work environment, increasing team member engagement through shared leadership, mutual respect.
- UNOS applications and reporting
- Patient Safety and adverse events
- Process Improvement projects
- Implementation of education sessions and advocate programs for heart inpatient transplant patients awaiting transplant
- Reorganizing and restructuring heart and lung transplant programs
- Regulatory Readiness- Joint Commission, UNOS and CMS
- Internal and external review for our thoracic transplant program, working on CAP and responses
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Coordinator/Team Lead Pancreas Transplant
Indiana University Health
05.2019 - 01.2020
- Organized committee schedules, updated policy, and procedure
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Advocated for coordinators through multidisciplinary involvement
- Created and implemented policy and procedure, utilized critical and analytical thinking when conducting outreach and marketing plans for pancreas transplant department
- Collaborated with inpatient nursing leaders to develop nursing education for transplant floors sustainability
- Participated in UNOS and CMS surveyors during regulatory visits, familiar and aware of OPTN policy and regulations
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Transplant Clinical Coordinator
Indiana University Health
05.2016 - 01.2020
- Disseminate system-wide initiatives and evidence-based practice changes
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
Heart Transplant/VAD Clinical Coordinator
Ascension St. Vincent
02.2010 - 05.2016
- Managed over 200 patients as outpatient, post op thoracic transplant and VAD procedures
- Collaborated with multidisciplinary teams, rounded daily with cardiovascular surgeon
- Kept up to date with best practices for transplant patients and family
- Regulatory compliance
- Acted as an advocate for patient and families through the complexity of transplant and the processes
- Mentored new staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
RN-RN Shift Coordinator
Hancock Regional Hospital
01.2005 - 05.2016
- Green Belt certified in the LEAN process, worked with eliminating waste in the life of an ICU/ED nurse
- Provided direct patient care, stabilized patients, and determined next course of action.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
Education
Master of Science - Nursing Executive and Nursing Administration
Chamberlain College of Nursing
Moline, IL01.2020
Bachelor of Science - Nursing
Indiana University Purdue University Indianapolis
Indianapolis, IN01.2004
Skills
- Tableau
- XynQAPI
- Cerner
- PowerBi
- Oracle
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Verbal and written communication
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
Certification
- 2000, American Heart Association Healthcare BLS Provider
- 2017, American Organization of Nurse Leaders
- 2018, Indiana Organization of Nurse Leaders
- 2016-present, NATCO membership
Involvement
- Capstone for Masters - Regulatory Readiness Committee
- PTO-PTA elementary-middle school-high school
- Quality and safety committee
- INOP donor review monthly meeting
- Medical Advisory Committee - INIM/INOP
Affiliations
- NATCO
- Indiana Donor Network
- Transplant Alliance
- Indiana Business Journal
Timeline
Clinical Transplant Manager/ Thoracic Transplant (peds and Adult) and VAD
Indiana University Health
01.2020 - Current
Coordinator/Team Lead Pancreas Transplant
Indiana University Health
05.2019 - 01.2020
Transplant Clinical Coordinator
Indiana University Health
05.2016 - 01.2020
Heart Transplant/VAD Clinical Coordinator
Ascension St. Vincent
02.2010 - 05.2016
RN-RN Shift Coordinator
Hancock Regional Hospital
01.2005 - 05.2016
Master of Science - Nursing Executive and Nursing Administration
Chamberlain College of Nursing
Bachelor of Science - Nursing
Indiana University Purdue University Indianapolis
- 2000, American Heart Association Healthcare BLS Provider
- 2017, American Organization of Nurse Leaders
- 2018, Indiana Organization of Nurse Leaders
- 2016-present, NATCO membership
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