Jillian Grant
Cooper City,Fl
Summary
Customer-focused professional with expertise in hospitality and educational support. Proven skills in crowd management, guest services, and assisting students with special needs, ensuring safe operations and positive experiences.
Overview
8
8
years of professional experience
Work History
Event Usher
Hardrock Stadium
Miami Gardens, FL
07.2024 - Current
- Facilitated guest navigation and seating arrangements during events.
- Verified guest access by checking tickets at entry points.
- Delivered information regarding event schedules and venue locations.
- Assisted guests with seating arrangements and event navigation.
- Checked tickets and verified guest access at entry points.
- Provided information about event schedules and venue locations.
Certified Teacher Assistant
Broward County Public School
Fort Lauderdale, FL
10.2018 - Current
- Assist students with tasks like eating, using the bathroom, riding the bus and moving from one classroom to another
- Assist in cleaning the classroom and prepare demonstrations or visual aids for specific lessons
- Take an active role in helping the teacher plan instructional activities
- Follow up lessons presented by the teacher when provided with guidelines by the teacher
- Supervise small group discussions and activities
Hardrock Holiday Greeter
Hardrock Seminole
Hollywood, Florida
11.2025 - 01.2026
- Welcomed guests with a friendly demeanor at the entrance.
- Assisted visitors with directions and information about services.
- Monitored guest flow to maintain a welcoming atmosphere.
- Assist with ticket scanning or verification and manage guest entry lines efficient
- Troubleshoot minor entry issues
- Promote a positive and festive atmosphere
- Assist families, children, and guests and help create memorable holiday moments through excellent service
Direct Care Staff
JAFCO Children’s Ability Center
Sunrise, FL
06.2018 - 07.2021
- Worked hand in hand with staff and clients
- Worked one on one with clients of all ages
- Worked with students with Autism.
- Provided physical, emotional, social and recreational needs of children of all ages
- Maintained a safe, structured and nurturing environment for children with special needs
Emergency Management
Staff Squad
Miami Beach
09.2017 - 10.2017
- Assist with filing FEMA forms and other applications
- Access to resources for health, mental health, financial assistance and community services
- Connecting people with the services and programs that are available to them
- Accepting applications for volunteer opportunities
- Accepting donation for hurricane relief
Education
Bachelor of Science - Nursing
College of New Rochelle
New Rochelle, New YorkSkills
- Team Leadership
- Extremely organized
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Creative Problem-Solving
- Powerful negotiator
- Client assessment and analysis
- Customer service
- Healthcare
- Customer/Client Focus
- Computer Proficiency
- Time management
- Social media skills
- Information Technology
- Data Management
- Client Relationship Management
- Client relations
- Attention to detail
- Interpersonal communication
- Safety protocols
Certification
- Security Officer
- CPR Certified
Timeline
Hardrock Holiday Greeter
Hardrock Seminole
11.2025 - 01.2026
Event Usher
Hardrock Stadium
07.2024 - Current
Certified Teacher Assistant
Broward County Public School
10.2018 - Current
Direct Care Staff
JAFCO Children’s Ability Center
06.2018 - 07.2021
Emergency Management
Staff Squad
09.2017 - 10.2017
Bachelor of Science - Nursing
College of New Rochelle