Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jillian Gray

Suffern

Summary

Dynamic leader with a proven track record at Panera Bread, enhancing team performance and customer satisfaction through effective training and conflict resolution. Skilled in performance monitoring and quality control, adept at driving product and service improvements. Demonstrates exceptional organizational and trend tracking abilities, significantly contributing to business success.

Overview

3
3
years of professional experience

Work History

Certified Team Lead

Panera Bread
06.2022 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.

Secretary

Sparta Group Construction
01.2022 - 08.2024
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained daily report documents, memos and invoices.

Education

Bachelor of Science - Business

SUNY New Paltz
New Paltz
05-2027

Skills

  • Performance monitoring
  • Trend tracking
  • Work assignment delegation
  • Conflict resolution
  • Quality control

Accomplishments

As a recent graduate of Suffern High School, I completed 30 college credits through dual enrollment, setting a strong foundation for my academic journey. I am currently pursuing my degree at SUNY New Paltz, where I am on track to graduate my first year with 60 credits. In my first semester, I achieved a 4.0 GPA, reflecting my dedication and ability to excel in a rigorous academic environment. These accomplishments highlight my strong work ethic and commitment to my education, making me well-prepared for future professional opportunities.

Timeline

Certified Team Lead

Panera Bread
06.2022 - Current

Secretary

Sparta Group Construction
01.2022 - 08.2024

Bachelor of Science - Business

SUNY New Paltz
Jillian Gray