Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jillian Guerra

Hermiston,OR

Summary

Dynamic Retail Merchandising Representative with a proven track record at Premium, skilled in visual merchandising and teamwork. Successfully enhanced store sales through effective planogram implementation and attractive displays. Known for exceptional time management and adaptability, exceeding expectations in fast-paced environments, be it retail or restaurant. Committed to continuous improvement and delivering outstanding customer experiences.

Overview

18
years of professional experience
1
Certification

Work History

Premium

Retail Merchandising Representative
02.2023 - 12.2024

Job overview

  • Used Planograms to reset merchandise in appealing displays in specific locations through the store.
  • Worked with the store managers and Receiving Manager cooperatively to maximize profuctivity and communicate effectively.
  • Kept my work area clean as well as shelves/Areas I was working in.
  • Removed broken/damaged items from sales floor and created shipping labels to ship back to manufacturer in order to earn refunded credits for them.
  • Used online job boards to schedule jobs for myself in my county area
  • Worked at several stores in my area as a vendor.
  • Made seasonal displays that were attractive and aesthetically appealing.
  • Used an app that showed the tasks I would be completing as well as the piano grams I would use for the specific store I was working at for the job assigned. Answered all questions, took and submitted all pictures of my work before and after.
  • Created/replaced labels to match Inventory in planogram.

  • Increased store sales by creating visually appealing merchandise displays.
  • Collaborated with store managers to develop merchandising strategies that aligned with sales goals and brand guidelines.
  • Elevated overall store appearance by maintaining cleanliness, organization, and adherence to visual guidelines.

Raes Dayz

Server
02.2022 - 06.2022

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sharis

Server
01.2021 - 07.2021

Job overview

  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Thai Ploy

Server
06.2016 - 12.2020

Job overview

  • Greeted and seated customers as they entered the restaurant

  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Walla Walla Bread Co

Cashier/Barista/Server
06.2013 - 06.2016

Job overview

  • GreetedGreeted customers entering store and responded promptly to customer needs.


  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Worked catering events in addition to regular job hours
  • Took special orders around holiday seasons
  • Took meal orders and served their food as well as bussed their tables
  • Created itemized meal tickets and cashed out customers as they approached to settle their bill
  • Hand-sold items in the pastry case and made recommendations based on customer specific needs

Phoumys

Server/Bartender
03.2011 - 09.2014

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Whitman College

Food Service Worker
09.2010 - 06.2011

Job overview

  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Streamlined checkout process, reducing wait times for customers.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Increased repeat business with high standards of food quality and service.
  • Enhanced team efficiency with streamlined food preparation processes.
  • Cleaned and organized kitchen, dining and service areas.
  • Kept an EPI pen close by in case of food allergy (anaphylaxis shock)
  • Greeted students as they entered the dining hall. Running their meal card which tallied their attendance (payment) for the meal.

Crown Paper Janitorial Supply

Assistant Secretary
03.2007 - 10.2009

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Developed strong working relationships with colleagues through effective collaboration on shared tasks.
  • Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
  • Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
  • Responded to inquiries from callers seeking information.
  • Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
  • Fostered strong relationships with clients/vendors through excellent interpersonal skills.
  • Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
  • Maintained accurate records using various database software programs for easy access to vital information.
  • Served as a liaison between executives, employees, clients, and vendors to facilitate smooth operations.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved internal/external conflicts professionally and diplomatically.
  • Assisted in coordination of staff training sessions, contributing to professional development of team.
  • Streamlined office operations by implementing digital filing systems, reducing paper waste and improving document retrieval times.
  • Enhanced document management by developing comprehensive filing system, which improved retrieval times by significant margin.
  • Supported drafting and editing of official documents, contributing to clear communication of organizational policies.
  • Managed confidential correspondence to ensure secure handling and processing of sensitive information.
  • Increased accuracy of minute-taking during meetings, providing reliable records for future reference.
  • Maintained up-to-date inventory of office supplies, ensuring availability of necessary materials for daily operations.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Walla Walla Community College
Walla Walla, WA

Associate from General Studies
05.2026

Skills

  • Planogram implementation
  • Visual merchandising
  • Teamwork
  • Quick learner
  • Attention to detail
  • Dependable and reliable
  • Adaptability and flexibility
  • Cash register operations
  • Task prioritization
  • Self motivation

Certification

Food Handler Certification

Timeline

Retail Merchandising Representative

Premium
02.2023 - 12.2024

Server

Raes Dayz
02.2022 - 06.2022

Server

Sharis
01.2021 - 07.2021

Server

Thai Ploy
06.2016 - 12.2020

Cashier/Barista/Server

Walla Walla Bread Co
06.2013 - 06.2016

Server/Bartender

Phoumys
03.2011 - 09.2014

Food Service Worker

Whitman College
09.2010 - 06.2011

Assistant Secretary

Crown Paper Janitorial Supply
03.2007 - 10.2009

Walla Walla Community College

Associate from General Studies

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Jillian Guerra