Jillian Haberkern

Office Clerk

United Refrigeration and Air Conditioning

03.2015 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Operated fork lift to move heavy pallets and containers of parts between vehicles and storage locations.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Tracked parts use and charged items to customer accounts for billing.
Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
Stocked and managed stock of parts.
Researched vehicles and parts via physical catalogs and electronic means.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Conducted cash handling, credit card transactions, and register closeout at end of business day.

Similar Profiles

Jayden LambJayden Lamb

Apprentice Refrigeration Mechanic at Cooling Plus Air-conditioning and RefrigerationApprentice Refrigeration Mechanic at Cooling Plus Air-conditioning and Refrigeration