Jillian Hall
East Hartford,CT
Summary
Correctional Officer offers nine-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. Participated in Lieutenant interpersonal development trainings and have become an officer that supervisors rely and depend on. Became a CPR instructor and would love to explore other areas in this department to expand knowledge and grow in this career, finding a way to give back to it in the work that can be done in the care of mental health.
Overview
13
13
years of professional experience
Work History
Correctional Officer
CT Department Of Correction
03.2015 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Operated the center control unit which allows access in and out of the facilities and is an extension of the lieutenants office.
Security Associate
ESPN Headquarters
08.2011 - 02.2015
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Provided excellent customer service to employees and visitors, offering assistance when needed while maintaining a professional demeanor.
- Actively participated in safety drills and exercises, reinforcing security measures and protocols to all staff members.
- Maintained accurate records of daily activities and incident reports, ensuring proper documentation for future reference or legal purposes.
- Developed strong relationships with staff members across various departments to foster trust and collaboration in addressing potential security issues.
- Enforced parking regulations to maintain an organized flow of traffic within the property premises.
- Enhanced safety for all personnel with timely response to emergency situations and alarms.
- Provided a visible presence for deterrence purposes while maintaining professionalism and vigilance throughout the work shift.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Certified in buildings to respond to fire alarms by reading a map on a monitor where all smoke detectors are indicated and responding to affected area in less than two minutes to investigate the scene.
Residential Counselor
REM The Mentor Network
05.2011 - 01.2013
- Reduced behavioral incidents by employing de-escalation techniques and maintaining calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Optimized medication management protocols, ensuring accurate administration and monitoring side effects.
- Boosted morale and engagement by planning and executing recreational and therapeutic group outings.
Education
Bachelor of Science - Human Services
Springfield College
Springfield, MASkills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Very professional and team player
- Well versed in computer technology
- ASHI CPR, First Aid, and Basic Life Support Instructor
- Self-defense tactics
- Multitasking Abilities
- Certificate of Achievement for completing Instructor Development Series Training
Timeline
Correctional Officer
CT Department Of Correction
03.2015 - Current
Security Associate
ESPN Headquarters
08.2011 - 02.2015
Residential Counselor
REM The Mentor Network
05.2011 - 01.2013
Bachelor of Science - Human Services
Springfield College
Similar Profiles
Peter AllardPeter Allard
Correctional Officer at CT Department of CorrectionCorrectional Officer at CT Department of Correction
Shawnday BoneyShawnday Boney
CORRECTIONAL COUNSELOR at Connecticut Department Of CorrectionsCORRECTIONAL COUNSELOR at Connecticut Department Of Corrections
Myra ScottMyra Scott
School Counselor at Unified School District #1 / CT Dept. of CorrectionSchool Counselor at Unified School District #1 / CT Dept. of Correction
Anna FalvoAnna Falvo
Water Safety Instructor at East Hartford Parks and RecreationWater Safety Instructor at East Hartford Parks and Recreation
Keisha BovellKeisha Bovell
Behavior Technician at InBloom Autism ServicesBehavior Technician at InBloom Autism Services