Jillian Harmon
South Point
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Walmart. Expert in customer service and inventory management, I excel in problem-solving and time management. Achieved significant improvements in project delivery and customer engagement through innovative strategies and effective teamwork.
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Associate
Walmart
10.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Improved project delivery times with implementation of streamlined communication strategy.
Team Member
KFC Taco Bell
01.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Assisted in inventory management to prevent stock shortages and overages.
- Reduced wait times for customers by implementing more efficient checkout process.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Education
High School Diploma -
Lewis County High School
Vanceburg, KY05-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Flexible schedule
- Work Planning and Prioritization
- Issue resolution
Timeline
Associate
Walmart
10.2024 - Current
Team Member
KFC Taco Bell
01.2022 - 04.2023
High School Diploma -
Lewis County High School