Jillian Hartness
Kennesaw,GA
Summary
Proven professional with a track record of excellence at Ted's Montana Grill, showcasing strong multitasking and interpersonal skills. Excelled in fostering customer relationships and maintaining high cleanliness standards. Demonstrated proficiency in POS systems and teamwork, contributing to enhanced dining experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Teds Montana Grill
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sale Associate
Marshalls
11.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Brusters Real Ice Cream
12.2020 - 11.2021
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Told customers about our hundreds of flavors of icecream, also recommended flavors
- Worked flexible schedule and extra shifts to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Criminal Justice
Georgia Highlands
Marietta, GaCriminal Justice
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma -
Harrison High School
Kennesaw, GA05-2022
Skills
- Cleanliness standards
- Professionalism
- Positive
- Organized
- Guest engagement
- Strong work ethic
- Memory retention
- Safe food handling
- Team collaboration
Timeline
Server
Teds Montana Grill
06.2022 - Current
Sale Associate
Marshalls
11.2021 - 06.2022
Cashier
Brusters Real Ice Cream
12.2020 - 11.2021
Criminal Justice
Georgia Highlands
Criminal Justice
Kennesaw State University
High School Diploma -
Harrison High School
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