Jillian Hazlett
Lufkin,TX
Summary
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Overview
6
6
years of professional experience
Work History
Care Partner
Pinnacle Assisted Living
Lufkin, TX
05.2025 - Current
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with medical staff regarding resident health updates.
- Monitored resident safety and maintained a secure living environment.
- Provided emotional support to residents, fostering a compassionate atmosphere.
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Assisted with ambulation utilizing proper body mechanics techniques when transferring from bed, chair, wheelchair.
Agent Assistant
Worrell Insurance
Lufkin, US
09.2024 - 05.2025
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner
- Assisted customers with policy changes, claims processing, and billing inquiries, ensuring accuracy and compliance.
- Maintained confidentiality when handling sensitive information related to policyholders' personal details or claim situations
- Supported agents by preparing client documentation and policy updates.
- Assisted in scheduling client appointments and managing calendars efficiently.
- Communicated with clients to gather information for insurance applications.
- Maintained office supplies inventory and ordered materials as needed.
Medical Assistant/Receptionist
First Choice Family Medicine
Lufkin, US
07.2022 - 08.2023
- Oversaw daily operations of this new and fast growing office. Performed direct patient care to include taking complete medical history and vital signs, drawing blood, administering medications, and other clinical tasks as assigned. Coordinated initial patient assessments to ensure patient safety and coordination.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted physicians with patient examinations and medical procedures.
- Collected and documented patient medical histories accurately.
- Performed routine laboratory tests and processed specimens correctly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Opened new clinic with Dr. Evan’s’ FNPC’s
Lufkin
01.2021 - 08.2023
Medical Assistant/Receptionist
Dr. Charles Evans
Lufkin, US
01.2021 - 05.2022
- Acquired supervisory duties in this busy family practice and wellness office. Performed direct hands-on patient care, drawing blood, administering injections, EKG's, and other clinical tasks. Enhanced patient-staff relationship, supervised and trained employees in compliance with company policies and procedures. Successfully increased employee retention by creating positive work environment. Increased patient satisfaction by providing excellent customer service and resolving any issues in a timely manner.
- Authorized for medications and medical procedures, such as MRI's, Dat scan's, Pet scan's, tilt table tests.
- Worked with AIM, care core national and cover my meds obtaining authorizations.
- Assisted in patient intake and medical history documentation.
- Conducted vital sign checks and recorded measurements accurately.
- Educated patients on treatment plans and medication instructions.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Medical Assistant/Receptionist
Nacogdoches Family Medicine
Nacogdoches, US
10.2019 - 01.2021
- Collaborated with the physician in a fast paced clinic by scribing over 25 patient charts a day, preparing injections, explaining and assisting with in-office treatments.
- Provided patient education on at home care and medication management.
- Obtained pertinent medical history of patients and allergies.
- Reviewed documentation for accuracy and HIPPA compliance.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted with scheduling patient appointments and follow-up visits.
Education
Nursing
Angelina College
Lufkin, TX05-2026
Some College (No Degree) - Certified Medical Assistant
Angelina College
Lufkin, TXSkills
- Patient care
- Medical terminology
- Healthcare compliance
- Team collaboration
- Effective communication
- Customer service
- First aid and CPR
- Medication management
- Blood drawing
- HIPAA compliance
- Medical billing
- Reliable team player
- Healthcare software proficiency
- Human anatomy and physiology
- Patient service representative
- Insurance claims
- Insurance verification
- Patient triage
- Medical receptionist experience
- Medical office procedures
- Referral verification
- Payment collection
Timeline
Care Partner
Pinnacle Assisted Living
05.2025 - Current
Agent Assistant
Worrell Insurance
09.2024 - 05.2025
Medical Assistant/Receptionist
First Choice Family Medicine
07.2022 - 08.2023
Medical Assistant
Opened new clinic with Dr. Evan’s’ FNPC’s
01.2021 - 08.2023
Medical Assistant/Receptionist
Dr. Charles Evans
01.2021 - 05.2022
Medical Assistant/Receptionist
Nacogdoches Family Medicine
10.2019 - 01.2021
Nursing
Angelina College
Some College (No Degree) - Certified Medical Assistant
Angelina College