Jillian Hegemann
Cincinnati,OH
Summary
Experienced with guiding organizations through complex change initiatives to improve efficiency and performance. Utilizes strategic planning and stakeholder engagement to drive successful outcomes. Track record of fostering collaborative environments and ensuring smooth transitions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant process change manager
Kroger Company
01.2022 - Current
- Led change management initiatives to enhance operational efficiency across multiple departments.
- Developed training materials and resources for smooth transitions during organizational changes.
- Developed and implemented training programs for staff on new processes and systems.
- Collaborated with cross-functional teams to identify areas for process improvement and innovation.
- Evaluated existing workflows, recommending adjustments to align with strategic goals and objectives.
- Oversaw the integration of new technologies, ensuring seamless transitions while minimizing disruptions.
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
Assistant Store Manager
Lululemon
08.2020 - 07.2022
- Fostered a collaborative team environment, promoting open communication and shared goals.
- Mentored new hires on company values, policies, and best practices for exceptional service delivery.
- Streamlined operational processes, improving efficiency in daily store operations.
- Analyzed sales trends to inform product placement and promotional strategies.
- Developed and executed staff scheduling to ensure optimal coverage during peak hours.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business including P&L review.
Technology Sales Manager
CenturyLink (now Lumen)
08.2018 - 07.2020
- Quote proposals and contract creation for new products and/or upgrades
- Salesforce customer information logging and tracking
- Led cross-functional teams to align technology solutions with client needs.
- Developed and executed sales strategies to drive revenue growth in competitive markets.
- Cultivated relationships with key stakeholders to enhance customer satisfaction and retention.
- Coordinated product demonstrations and technical presentations for prospective clients.
Education
B.S. - Biology
Miami University
Oxford, OhioB.A. - American Studies, Minor Marketing
Miami University
Oxford, OhioSkills
- Communication
- Relationship building
- Leadership
- Self motivation
- Analytical thinking
- Technical acumen
- Customer focus
- Training and coaching
- Organizational development
- Change management expertise
- Positive attitude
- Excellent communication
About Me
I'm a proud Mom of 2 little humans and 2 furry ones. I'm seeking a future with a company that is family friendly, supportive of their employee's interests and their growth within the company. I love a great Pilates workout, cup of coffee and relationship building. I fully believe when your life works, your work works!
Certification
Green belt
Pilates
Timeline
Assistant process change manager
Kroger Company
01.2022 - Current
Assistant Store Manager
Lululemon
08.2020 - 07.2022
Technology Sales Manager
CenturyLink (now Lumen)
08.2018 - 07.2020
B.A. - American Studies, Minor Marketing
Miami University
B.S. - Biology
Miami University