Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jillian Hibdon

Converse

Summary

Experienced Test Specialist lead with hands-on experience in quality assurance and software testing. Skilled in identifying defects and executing test cases. Strong focus on team collaboration and delivering reliable results. Adaptable to changing project requirements and known for problem-solving abilities. Proven expertise in automation tools, bug tracking systems, and maintaining high standards in fast-paced environments.

Practiced in test automation and risk-based testing. Expert in developing comprehensive test plans and fostering teamwork,resulting in enhanced software quality and compliance. Adept at problem solving and mentoring, driving continuous improvement in testing process and outcomes.

Overview

10
10
years of professional experience

Work History

QA Test Specialist

Accenture Federal Services
08.2018 - Current
  • Developed and executed comprehensive test plans for software applications to ensure quality standards.
  • Collaborated with cross-functional teams to identify and resolve defects during the testing lifecycle.
  • Implemented automated testing tools to enhance efficiency in regression testing processes.
  • Analyzed test results and provided actionable feedback to stakeholders for continuous improvement.
  • Mentored junior testers on best practices and methodologies in software testing.
  • Coordinated user acceptance testing (UAT) efforts, ensuring alignment with business requirements.
  • Reported financial story impact to stakeholder financial files to be reviewed and approved in client meetings for future releases.
  • Presented findings and recommendations to senior management, influencing strategic decision-making on quality assurance initiatives.
  • Improved test efficiency by creating reusable test assets such as data sets, templates, and scripts and GUI's.
  • Completed documentation outlining tests performed and results obtained.
  • Assisted project management teams in accurately estimating resource requirements for upcoming projects based on historical test metrics.
  • Conducted detailed requirement analysis to develop accurate test cases that validated product functionality against specifications.
  • Collaborated with developers to identify root causes of defects and ensure timely resolution.
  • Maintained up-to-date documentation of all test plans, results, and defect reports for efficient tracking and reference purposes.
  • Facilitated effective communication between stakeholders by serving as a liaison between development, product management, and customer support teams.

QA Test Lead

Citibank
03.2015 - 08.2018
  • Led QA testing initiatives to ensure software quality and compliance with industry standards.
  • Developed comprehensive test plans and strategies to optimize testing processes and outcomes.
  • Mentored junior QA team members, fostering skills development and enhancing team performance.
  • Collaborated with cross-functional teams to identify and resolve defects throughout the development lifecycle.
  • Implemented automated testing tools, improving efficiency in regression testing processes.
  • Conducted root cause analysis on defects, driving continuous improvement in product quality.
  • Established metrics to assess testing effectiveness and reported findings to stakeholders for informed decision-making.
  • Facilitated training sessions on best practices in QA methodologies and tools for team members.
  • Led cross-functional team collaboration, ensuring effective communication between developers, product managers, and QA testers.
  • Implemented risk-based testing strategies to focus on high-risk areas of the application, reducing the likelihood of production issues significantly.
  • Identified critical defects early in the development process through meticulous code reviews and static analysis tools usage.
  • Provided valuable input into project planning meetings to ensure accurate timelines were established based on QA resource availability and priorities.
  • Effectively prioritized test efforts in fast-paced agile environments by continuously re-evaluating priorities based on project needs and resource availability.
  • Maintained detailed documentation of all executed tests, identified defects, root cause analyses, and corrective actions taken for future reference purposes.
  • Evaluated new testing tools and technologies to stay up-to-date with industry advancements while recommending appropriate adoption within the organization where beneficial.
  • Optimized regression testing efforts with automated test suites for quicker turnaround times during release cycles.
  • Enhanced software quality by creating comprehensive test plans and executing manual and automated test cases.
  • Revised and drafted policies and procedures to address deficiencies comprehensively.
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Advised and led process improvement team with deliberation, leadership and strategic planning.
  • Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Kept scripts and test cases updated with current requirements.
  • Built automated test scripts to handle repetitive software testing work.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.

Education

Associate of Applied Science - Network Systems Administration

ITT Technical Institute
San Antonio, TX
01-2015

Skills

  • Manual testing
  • End-to-end testing
  • Smoke testing
  • Test execution
  • Test data management
  • User acceptance testing
  • Regression testing
  • Data collection
  • Test documentation
  • Test scripting
  • Scrum methodology
  • Waterfall methodology
  • Test planning
  • Integration testing
  • Non-functional testing
  • Test automation
  • Test plan development expertise
  • Agile testing
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Troubleshooting skills
  • Organizational skills
  • Team building

Accomplishments

  • Supervised team of 12 staff members
  • Helped US Postal System recover over 1.8 Billion in lost revenue with new test implementations for postal package operations
  • Organized team activities for team development and recognition
  • Organize Happy Hours and Team events
  • Achieve specialist knowledge and skills in testing environment from front end to back end development
  • High regards and testimonials from clients for comprehensive testing and communication

Timeline

QA Test Specialist

Accenture Federal Services
08.2018 - Current

QA Test Lead

Citibank
03.2015 - 08.2018

Associate of Applied Science - Network Systems Administration

ITT Technical Institute

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