Jillian Hince, BSN, RN, PHN
Los Angeles,California
Summary
Proven leader and strategic planner, adept in operations management and team leadership, with a track record of enhancing donor experience and staff development at UCLA Blood and Platelet Center. Excelled in project management, ensuring efficient blood collection and compliance with regulatory standards, while fostering staff professional growth and improving workflow processes.
Overview
18
18
years of professional experience
Work History
Interim Manager
UCLA Blood and Platelet Center
09.2022 - Current
- Oversight of daily operations, managing 2 Collections Supervisors (Fixed Sites and Mobiles), 11 Registered Nurses, and 40 Hospital Lab Technicians,
- Manages sufficient blood collection to meet hospital transfusion needs by ensuring efficient staffing levels.
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service to improve donor experience.
- Accomplishes multiple tasks within established timeframes (e.g. implemented DHQv4.0 within 3 months).
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assists to ensure blood collection operations functions within internal hospital policies as well as external regulations (e.g. FDA, AABB).
Administrative Nurse II
UCLA Blood and Platelet Center
11.2020 - Current
- Established Charge Nurse expectations and mentors nursing staff to develop leadership skills and enhance their professional growth.
- Optimizes workflow processes for increased productivity and organization among nursing team members.
- Assists nursing staff in evaluation of blood donor data (DHQ reviews, test results) in collaboration with the Medical Director.
- Revived the Unit Practice Council which is an RN-led Professional Governance Committee that encourages staff driven process improvement initiatives, in conjunction with committee members comprising of Hospital Lab Technicians, Clinical Laboratory Scientist and Recruitment staff.
Interim Assistant Unit Director
Santa Monica UCLA Medical Center- Pediatrics
08.2018 - 11.2020
- Performed active daily management and clinical surveillance of 60 Registered Nurses and 20 Clinical Care Partners for a Pediatric Acute Medical/Surgical, Oncology, and Stepdown Unit.
- Assisted with clinical quality, staff education, and administrative coordination of nursing staff to practice at full potential of their licensure according to evidence-based practice.
- Maintained compliance for regulatory and accreditation agencies (Joint Commission, Magnet, CDPH surveys, etc.).
Administrative Nurse I
Santa Monica UCLA Medical Center- Pediatrics
08.2010 - 11.2020
- Served as Lead Nurse liaison between staff nurses, physicians, and other healthcare professionals, facilitating seamless coordination of care for patients.
- Coordinated healthcare team schedules to maximize efficiency and provide optimal care for patients.
Clinical Nurse I and II
Santa Monica UCLA Medical Center- Pediatrics
02.2007 - 08.2010
- Provided direct and active bedside nursing care with a patient/family centered focus for a 25 bed unit.
Education
Bachelor of Science - Nursing
San Diego State University
San Diego, California05.2006
Skills
Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Strategic Planning
- Staff Development
- Performance Management
- Schedule Preparation
Licensure
- California State Registered Nurse Licensure #693434 (expires April 30, 2026)
- California State Public Health Nurse Licensure #547160 (expires April 30, 2026)
- American Heart Association: BLS for Healthcare Providers Program (expires September 2026)
COMMITTEES, LEADERSHIP DEVELOPMENT, COMMUNITY INVOLVEMENT
- UCLA Administrative Management Group Conference attendee (2021-2023)
- AABB Virtual Conference attendee (2022)
- ACNL Conference poster presenter (February 2020)
- ACNL Leadership Symposium Conference attendee (2018-2020)
- California Nurses Association Professional Practice Committee Member (2012-2018)
- Santa Monica UCLA Medical Center- Pediatrics Healthy Work Environment Committee Member (2014-2020); served as Chair (2017-2020)
- Santa Monica UCLA Medical Center- Pediatrics Unit Practice Council Committee Member (2010-2012)
- San Leonardo Medical Mission (yearly participant to gather donations for a small province in the Philippines, in-person volunteer 2013)
Timeline
Interim Manager
UCLA Blood and Platelet Center
09.2022 - Current
Administrative Nurse II
UCLA Blood and Platelet Center
11.2020 - Current
Interim Assistant Unit Director
Santa Monica UCLA Medical Center- Pediatrics
08.2018 - 11.2020
Administrative Nurse I
Santa Monica UCLA Medical Center- Pediatrics
08.2010 - 11.2020
Clinical Nurse I and II
Santa Monica UCLA Medical Center- Pediatrics
02.2007 - 08.2010
Bachelor of Science - Nursing
San Diego State University
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