Jillian Hoffman
Orange Park,FL
Summary
Experienced and courteous Call Center Agent with excellent communication and problem-solving abilities. Proficient in scheduling appointments for new patients and redirecting existing ones. Consistently surpasses productivity and quality goals in fast-paced environments. Cultivates enduring and loyal customer relationships for overall customer satisfaction.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Harbour Dental Care
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Guest Service Advocate
Target
10.2023 - 07.2024
- Greeted guests and answered all questions asked to the best of my ability
- Helped guests locate items, complete purchases, process returns, and put return merchandise back to its correct location
- Completed order prepping for pickup and drive-up guests
- Operated register system to process purchases, returns or exchanges
- Ran orders out to vehicles and prepped them in a urgent and timely manner
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Trained new team members
Stocking
Walmart
07.2023 - 08.2023
- Maintained a clean backroom by sweeping, removing debris, and disposing garbage
- Sort and Organize products to the desired bins for all departments
- Provided Customer Service when out on floor to ensure Customer Satisfaction
- Lifting up to 70lbs of boxes and bins
- Sort and Stock products on shelves on the floor and in the backroom
- Assist fellow associates as needed throughout the day
- Sort Clothing and remove plastic from all clothing received from the trucks
Front End Cashier
Walmart
08.2022 - 08.2023
- Greeted customers and responded to requests for information
- Helped customers complete purchases, locate items, and join reward programs
- Operated register system to process new purchases, item returns, and merchandise exchanges
- Maintained organized and orderly front end and removed carts, baskets, and debris
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers
- Mentored new team members on sales software system operation
- Facilitated asset protection program during self-checkout duties
Education
No Degree - Information Technology
University of North Florida
Jacksonville, FL06-2027
Associate of Science - Radiography
Florida State College
Jacksonville, FL06-2027
High School Diploma -
Digital Academy of Florida
Jacksonville, FL06-2022
Skills
- Customer assistance
- Proficient with technology
- Fast learner
- Data entry
- Call quality
- Data gathering
- Problem-solving skills
- Call center operations
- Appointment setting
- Typing 60 wpm
Timeline
Call Center Agent
Harbour Dental Care
07.2024 - Current
Guest Service Advocate
Target
10.2023 - 07.2024
Stocking
Walmart
07.2023 - 08.2023
Front End Cashier
Walmart
08.2022 - 08.2023
No Degree - Information Technology
University of North Florida
Associate of Science - Radiography
Florida State College
High School Diploma -
Digital Academy of Florida
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