Jillian Hollimon
Gulfport,Mississippi
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 10 years of industry experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Hilton Garden Inn
09.2023 - Current
- Answer all calls for guests and help them with whatever is needed
- Attending the needs of guests
- Making sure guests are into rooms corresponds with different departments in the hotel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Hotel Front Desk Agent
Home 2 Suites North Biloxi/D'Ilberville
07.2022 - 09.2023
- Registered and assigned rooms to guests, issue room keys, make reservations, and present statements to departing guests
- Answer calls and make reservations for future guests
- Received reservations and helped guests with any questions that they have
- Guest requests can include everything from requests for room service, to recommendations for things to do or see in the area.
Hotel Front Desk Clerk or Hotel Receptionists
Scarlet Pearl Casino & Resort Hotel
02.2021 - 03.2022
- Responsible for providing hotel guests with an accommodating experience by coordinating amenities and responding to customer needs
- Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.
Hotel Front Desk Clerk or Hotel Receptionists
Island View Hotel & Casino
06.2015 - 02.2021
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Answering calls and communicating with guest to better understand their individual needs to provide them with the best service possible.
Education
Obtained Certification -
A& O Health Care Career Center
Mobile, Alabama04.2022
55 Credits Received -
Alcorn State University
Lorman, Mississippi04.2013
High School Diploma -
Long Beach Senior High School
Long Beach, Mississippi05.2011
Skills
- Microsoft PowerPoint
- Word
- Excel
- Customer Service
- Guest Services
- Medical Services
- Medical Scheduling & Testing
- Laboratory Testing
- Logistic Coordinator for Specimen Testing
- Guest Relations
- Registration Management
- Local Attraction Knowledge
- Customer Rapport
Certification
- Phlebotomy, 04/01/2022
- Basic Life Support Course Certificate
Additional Information
- Reference
Tahara Smith
904-210-8712
Timeline
Guest Service Agent
Hilton Garden Inn
09.2023 - Current
Hotel Front Desk Agent
Home 2 Suites North Biloxi/D'Ilberville
07.2022 - 09.2023
Hotel Front Desk Clerk or Hotel Receptionists
Scarlet Pearl Casino & Resort Hotel
02.2021 - 03.2022
Hotel Front Desk Clerk or Hotel Receptionists
Island View Hotel & Casino
06.2015 - 02.2021
Obtained Certification -
A& O Health Care Career Center
55 Credits Received -
Alcorn State University
High School Diploma -
Long Beach Senior High School