Jillian Holman
Dublin,CA
Overview
14
14
years of professional experience
Work History
Replenishment Manager
Michael’s Arts & Crafts
03.2021 - 10.2024
- Train and supervise replenishment staff, providing guidance on best practices in inventory management and stock replenishment
- Unloading merchandise from delivery trucks efficiently and safely
- Stocking shelves and displays with precision and attention to detail, ensuring products are properly faced and labeled
- Implementing planograms to maintain an organized store layout, maximizing product visibility and sales potential
- Providing exceptional customer service by assisting shoppers with product inquiries and locating items in-store
- Processing online orders accurately and efficiently, including picking, packing, and preparing items for shipment or customer pickup
- Utilizing digital systems and software to manage online orders, track inventory levels, and communicate with customers regarding order status
- Maintaining a positive and professional attitude while working in a fast-paced retail environment, adapting quickly to changing priorities and customer needs
Associate
Hot Topic
11.2020 - 01.2021
- Greeting and assisting guests during COVID safe times, managing lines and store capacity while practicing proper safety guidelines and hygiene
- Working the register at a swift pace, always providing friendly service and knowledgeable insight to our many products
Associate
Spirit Halloween
09.2020 - 11.2020
- Setting up displays, building shelving, large h-frames, lifting heavy objects and creating spooky decorations
- Providing guests with a fun experience while helping them to build the perfect holiday costume, upselling products, organizing and cleaning, pushing new merchandise, and running the register
- Tearing down two stores at the end of the season in 5 days, including Inventory, disassembling large displays, organizing, boxing, and cleaning out the entirety of both large, rented store fronts
Lead Cashier
Savers
01.2016 - 01.2020
- Ensuring impeccable customer service was always delivered
- Managing a team of co-workers on the floor, making sure high employee morale was always maintained
- Counting tills at beginning and end of shift
- Depositing earned cash from tills into company safe
- Providing change to team members
- Communicating proactively with customers
- Always making sure any concerns are heard and addressed whenever and wherever possible, and as quickly as possible
Barista
Starbucks
01.2011 - 01.2015
- Providing A+ customer service, always maintaining a happy and helpful demeanor
- Upholding Starbucks cafe standards while preparing a wide variety of beverages and food
- Lead of processing orders for the work center, including dry and perishable goods
- Training new hires on job duties
- Promoted hard work, customer service, and communication as essential functions for becoming an outstanding team member
Education
High School -
Dublin High School
Diablo Valley College - Visual Communications
Diablo Valley College
Skills
- Operating Systems
- POS Systems
- Typing Speed
- Leadership & Management
- Inventory Control
- Interpersonal Skills
- Team Building
References
- DJ King, Michael’s Arts & Crafts store manager, (925)337-0584
- Andrea Amos, Spirit Halloween store manager, (209)688-9526
- Kyle Mcclain, Savers store supervisor, (925)785-8269
Timeline
Replenishment Manager
Michael’s Arts & Crafts
03.2021 - 10.2024
Associate
Hot Topic
11.2020 - 01.2021
Associate
Spirit Halloween
09.2020 - 11.2020
Lead Cashier
Savers
01.2016 - 01.2020
Barista
Starbucks
01.2011 - 01.2015
Diablo Valley College - Visual Communications
Diablo Valley College
High School -
Dublin High School
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