Jillian Hoover
Smiths Station,AL
Summary
Highly motivated individual with a desire to take on new challenges. I have exceptional work ethic, adaptability, and interpersonal skills. I am highly organized and can remain calm under immense pressure.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Air Traffic Controller
Federal Aviation Administration
04.2026 - Current
- Monitor and direct aircraft movements to ensure safe takeoffs and landings.
- Communicate with pilots to provide updates on weather and flight paths.
- Utilize radar systems to track aircraft positions and monitor air traffic flow.
- Respond promptly to emergency situations, ensuring passenger safety and adherence to protocols.
- Collaborate with team members to manage high-pressure situations during peak hours.
- Engage in continuous learning of regulatory standards and air traffic control procedures.
Communications Officer
Palm Bay Police Department
05.2024 - 04.2026
- Coordinated emergency response efforts by efficiently dispatching resources to critical incidents.
- Monitored multiple communication channels to ensure prompt and effective information relay during emergencies.
- Utilized CAD systems to prioritize calls and optimize resource allocation in high-pressure situations.
- Collaborated with law enforcement and medical personnel to facilitate seamless incident management.
- Maintained accurate records of communications, ensuring compliance with regulatory standards and policies.
Communications Officer
Brevard County Fire Rescue
02.2023 - 07.2025
- Coordinated emergency response efforts by efficiently dispatching resources to critical incidents.
- Monitored multiple communication channels to ensure prompt and effective information relay during emergencies.
- Utilized CAD systems to prioritize calls and optimize resource allocation in high-pressure situations.
- Collaborated with law enforcement and medical personnel to facilitate seamless incident management.
- Maintained accurate records of communications, ensuring compliance with regulatory standards and policies.
Woodworker
Sailor Made Custom Woodworks
07.2022 - 07.2023
- Crafted custom wood shadow boxes using precision tools and techniques.
- Streamlined production processes, enhancing workflow efficiency and reducing waste.
- Collaborated with clients to design tailored wood projects based on specifications.
- Conducted regular quality inspections to ensure adherence to high standards of craftsmanship.
- Managed inventory levels of materials, optimizing procurement processes for timely project completion.
Automotive Service Advisor
Capital City Honda
01.2020 - 06.2022
- Guided customers through service options and recommended maintenance plans.
- Managed appointment scheduling and follow-up communications for service appointments.
- Assisted technicians by clarifying work orders and ensuring parts availability.
- Resolved customer inquiries and concerns, enhancing overall satisfaction levels.
- Developed relationships with clients to promote loyalty and repeat business.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Waitress
Cody's Cafe
01.2017 - 11.2019
- Delivered exceptional customer service to enhance dining experience and ensure satisfaction.
- Managed multi-tasking responsibilities in high-pressure environments, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to streamline order processing and improve food delivery times.
- Trained new staff on menu offerings, service protocols, and point-of-sale systems for operational effectiveness.
- Oversaw daily operations, ensuring compliance with health and safety regulations to maintain a clean environment.
Parking Attendant
Music Academy of the West
06.2019 - 08.2019
- Managed daily parking operations to ensure smooth vehicle flow and efficient space utilization.
- Assisted patrons with parking inquiries, enhancing customer satisfaction through effective communication.
- Coordinated event parking logistics, optimizing space allocation during high-traffic performances.
- Implemented streamlined check-in processes, reducing wait times for guests and staff alike.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA05-2022
Associate of Science - Administration of Justice
Santa Barbara City College
Santa Barbara, CA05-2019
Associate of Arts - Administration of Justice
Santa Barbara City College
Santa Barbara, CA05-2019
Skills
- Situational awareness
- Composure under high pressure
- Safety measures
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
Certification
- Classified National Security Information (CNSI)
- Licensed Public Safety Telecommunicator (PST)
- CPR - Basic Life Support
- Emergency Fire Dispatch (EFD)
- Advanced Emergency Medical Dispatch (EMD)
- Criminal Justice Information Services (CJIS): Level 2 Security Awareness
- Criminal Justice Information Services (CJIS): Security and Privacy
Languages
English
Native or Bilingual
Timeline
Air Traffic Controller
Federal Aviation Administration
04.2026 - Current
Communications Officer
Palm Bay Police Department
05.2024 - 04.2026
Communications Officer
Brevard County Fire Rescue
02.2023 - 07.2025
Woodworker
Sailor Made Custom Woodworks
07.2022 - 07.2023
Automotive Service Advisor
Capital City Honda
01.2020 - 06.2022
Parking Attendant
Music Academy of the West
06.2019 - 08.2019
Waitress
Cody's Cafe
01.2017 - 11.2019
Bachelor of Science - Criminal Justice
California State University, Sacramento
Associate of Science - Administration of Justice
Santa Barbara City College
Associate of Arts - Administration of Justice
Santa Barbara City College