JILLIAN HUNTER
Martinez,CA
Summary
Customer-oriented General Manager with 12+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager / Executive Director
Merrill Gardens
06.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Dramatically increased NOI in my first year from $176K/month up to $268K/month.
- Kept Occupancy at an average of 98.8% for the past 2 years, including joining the 100% club for 3 months in a row.
- Awarded for having the lowest employee turnover rate amongst 72+ Merrill Communities. Finished the 2023 year just under 4% total.
Associate Executive Director / Administrator
Pegasus Senior Living
03.2021 - 06.2022
- Direct day-to-day administrative and operational functions for 256-bed facility, providing guidance and leadership to over 100 employees across more than 8 departments.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Responded to change, made decisions in stressful situations and prioritized tasks and projects.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Sr. Business Office Director
Atria Senior Living, LLC
07.2019 - 03.2021
- Community’s primary resource for handling and managing questions and inquiries from residents, family members and staff, related to cash receipts, billing, vendor payments, expenses, payroll, and benefits.
- Manages & supervises all Administrative personnel including scheduling, assignments, direction, performance review, hiring & discipline.
- Ensures correct GL coding of Accounts Payable and accrues expenses as needed.
- Month-end close process to include accrual preparation and analysis of various monthly operating statements.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
Human Resources Director
Senior Resource Group, LLC
01.2017 - 06.2019
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Handled on-boarding process for all newly hired employees and distributed all paperwork and setup pre-employment appointments, as necessary.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Oversaw workers' compensation program for employees injured on job.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Operations Specialist
Carlton Senior Living, LLC (Corporate Office)
03.2015 - 12.2016
- Acted as a "float" and filled in at various community locations for open positions and trained newly onboarded coordinators.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created detailed expense reports and requests for capital expenditures.
- Acted as the sole liaison between the company and all referral agencies for 13 separate communities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Proved successful working within tight deadlines and a fast-paced environment.
Human Resources Director
Vintage Senior Living, LLC
06.2011 - 03.2015
- Certified Senior Citizens for State Funded Very Low-Income Program.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Bachelor of Arts - Business Administration And Management
Cal State East Bay
Hayward, CA2015
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA2014
Associate of Arts - Kinesiology/Nutrition
Diablo Valley College
Pleasant Hill, CA2014
Skills
- Adaptability
- Building customer loyalty
- Building trust
- Communication
- Information systems monitoring
- Managing conflict
- Planning and organization
- Quality orientation
- Stress tolerance
- Technical / Professional knowledge
- Tenacity
- Policy and procedure adherence
- Report compilation
- Business Development
Certification
RCFE Certification (Residential Care Facilities for the Elderly)
LIC# 6063051740
EMT-A (Advanced Emergency Medical Technician)
LIC# E110794
Timeline
General Manager / Executive Director
Merrill Gardens
06.2022 - Current
Associate Executive Director / Administrator
Pegasus Senior Living
03.2021 - 06.2022
Sr. Business Office Director
Atria Senior Living, LLC
07.2019 - 03.2021
Human Resources Director
Senior Resource Group, LLC
01.2017 - 06.2019
Operations Specialist
Carlton Senior Living, LLC (Corporate Office)
03.2015 - 12.2016
Human Resources Director
Vintage Senior Living, LLC
06.2011 - 03.2015
Bachelor of Arts - Business Administration And Management
Cal State East Bay
Associate of Arts - Psychology
Diablo Valley College
Associate of Arts - Kinesiology/Nutrition
Diablo Valley College