Jillian Johnston
Davenport,Florida
Summary
Passionate hospitality professional with 9 years of serving and customer service experience. Successfully navigated high-volume fine dining service and crisis intervention in high-stress environments. Balancing professionalism with an outgoing personailty, my true passion lies in assisting others and crafting unforgettable experiences for those I engage with on a daily basis.
Overview
9
9
years of professional experience
Work History
Corporate Server Trainer/ Lead Bartender
Yours Truly Restaurant
03.2022 - 03.2025
- Efficiently managed food and beverage service, handling customer orders and special requests
- Trained new staff in service techniques and company policies, improving team efficiency
- Mixed and served drinks while also providing excellent customer service
Hotline Advocate Intern
Hope and Healing
03.2023 - 03.2024
- Provided crisis intervention and emotional support for survivors of domestic violence and human trafficking
- Assisted in emergency shelter placements and safety planning tailored to survivors' needs
- Coordinated with legal advocates, therapists, and housing specialists to support clients
- Responded to active hospital calls of survivors in crisis, specializing in deescalation and resource sourcing
Server/Bartender
The Battleground Taproom and Mexican Kitchen
07.2022 - 01.2024
- Delivered high-quality service in a high-volume dining environment, ensuring guest satisfaction
- Anticipated, identified, and fulfilled guest needs, while resolving any guest complaints in a professional manner
- Provided a fun dining experience while helping guests become more immersed in traditional Mexican cuisine and culture
Server
Danny Boys
07.2019 - 08.2020
- Provided high-quality service in a fast-paced dining environment, ensuring guest satisfaction
- Anticipated customer needs and proactively addressed concerns to enhance the dining experience
- Resolved guest complaints professionally, maintaining a high level of customer retention
Team Member/Delivery Driver
Panera Bread
04.2016 - 08.2020
- Processed and managed customer orders efficiently during high-volume periods, ensuring accuracy and satisfaction
- Maintained routine cleaning of kitchen and barista equipment in compliance with company health and safety standards
- Trained new employees in service protocols and company policies, leading to improved customer experiences and reduced staff turnover
Education
Bachelor of Arts - Psychology
Kent State University (KSU)
Kent, OH12.2021
Skills
- Crisis Intervention & Advocacy
- Customer Relations & Conflict Resolution
- Event Planning & Coordination
- Cash Handling & Financial Transactions
- Training & Staff Development
- Beverage & Food Service Management
Affiliations
- Alpha Lambda Delta National Honors Society
- Psi Chi Honors Society
- Psychology Peer Mentorship Leader
Timeline
Hotline Advocate Intern
Hope and Healing
03.2023 - 03.2024
Server/Bartender
The Battleground Taproom and Mexican Kitchen
07.2022 - 01.2024
Corporate Server Trainer/ Lead Bartender
Yours Truly Restaurant
03.2022 - 03.2025
Server
Danny Boys
07.2019 - 08.2020
Team Member/Delivery Driver
Panera Bread
04.2016 - 08.2020
Bachelor of Arts - Psychology
Kent State University (KSU)
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