Jillian Kaspar
Cleveland,OH
Summary
Detail-oriented professional with exceptional communication, time management, and project management skills. Proven ability to manage multiple tasks effectively and efficiently in fast-paced environments. Known for reliability and adaptability, with a quick aptitude for learning and applying new skills. Committed to leveraging a client-centric approach that enhances satisfaction and trust. Adept at maintaining organized workflows and nurturing strong client relationships to support business success. Deep expertise in customer care with a passion for skin health, self-care, and overall wellness, ensuring clients receive personalized, high-quality service that promotes holistic well-being.
Overview
21
21
years of professional experience
Work History
Owner/Licensed Esthetician
NOADÉ SKIN + WELLNESS
02.2022 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Increase customer satisfaction by implementing efficient business processes and provide exceptional service.
- Maintain a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discuss procedures and treatment options with clients.
- Boost client satisfaction by providing personalized skincare treatments and product recommendations.
- Create a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educate clients on treatment options.
- Foster friendly, warm, and exceptional customer experience.
- Improve clientele retention with exceptional customer service and follow-up care.
- Participate in ongoing professional development opportunities to stay current on industry trends and techniques.
- Create repeat business by developing long-term relationships with regular customers.
- Gain knowledge of facial massage techniques and skin care product ingredients.
- Promote a positive attitude towards wellness, encouraging clients to adopt healthier habits in their daily lives.
Lead Licensed Esthetician
Bella Capelli Sanctuario
10.2011 - 02.2022
- Cultivated a positive and relaxing atmosphere within the treatment room, contributing to overall client retention and satisfaction.
- Developed a loyal clientele through exceptional customer service and targeted marketing initiatives.
- Evaluated treatment effectiveness through follow-up consultations, adjusting plans as necessary to meet client needs.
- Stayed current on industry trends by attending relevant seminars, workshops, and trade shows regularly.
- Created customized treatment plans tailored to each client's specific concerns while monitoring progress over time.
- Improved client satisfaction by providing customized facial treatments and personalized skincare recommendations.
- Mentored junior estheticians, fostering a supportive team environment focused on professional growth.
- Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Stocked treatment rooms with proper supplies.
Communications Manager
Bella Capelli Sanctuario
10.2006 - 10.2011
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Oversaw creation of digital content, ensuring consistency with brand voice and messaging.
- Trained junior team members in best practices for public relations and corporate communications, increasing overall department effectiveness.
- Managed email marketing campaigns, resulting in higher open rates and conversions.
Salon Coordinator
Bella Capelli Sanctuario
10.2003 - 10.2006
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OHBachelor of Arts - Communications
Cleveland State University
Cleveland, OHDiploma - Esthetics Management
Brown Aveda Instutute
Rocky River, OHSkills
- Social media management
- Time management
- Customer Relationship Management
- Client Confidentiality
- Appointment Scheduling
- Purchasing and planning
- Record-keeping
- Client Education
- Sales management
- Multitasking Abilities
- Reliability
Timeline
Owner/Licensed Esthetician
NOADÉ SKIN + WELLNESS
02.2022 - Current
Lead Licensed Esthetician
Bella Capelli Sanctuario
10.2011 - 02.2022
Communications Manager
Bella Capelli Sanctuario
10.2006 - 10.2011
Salon Coordinator
Bella Capelli Sanctuario
10.2003 - 10.2006
Bachelor of Science - Psychology
Cleveland State University
Bachelor of Arts - Communications
Cleveland State University
Diploma - Esthetics Management
Brown Aveda Instutute