Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillian Kidd

Birmingham,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Loss Prevention Supervisor

PCH Hotels & Resorts
Hoover, AL
06.2016 - Current
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing guest to safety.
  • Handled calls to address customer inquiries and concerns.

Tax Preparer

Self Employed Services
Birmingham , AL
01.2015 - Current
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Prepared US, multistate and international tax returns for business clients.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Offered clients recommendations to reduce tax liabilities.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Completed and filed returns with tax departments at local, state and federal levels.

Rural Carrier

United States Post Office
Birmingham, AL
03.2016 - 08.2016
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 15%

Security Officer

Security Engineers
Birmingham, AL
10.2015 - 06.2016
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Moved throughout facility and among customers to remain aware of developing security situations.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Authorized entrance papers and granted or denied entrance to building.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Monitored employee activities, confirming compliance with security regulations.
  • Secured 20 doors in office and main building

Order Picker

CVS Distribution Center
Bessemer, AL
04.2015 - 09.2015
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Unarmed Security Officer

ISMG Security
Birmingham, AL
01.2012 - 12.2014
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Directed guests around building and answered accessibility questions.
  • Responded quickly to medical emergency involving collapsed patron.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.

Tax Preparer

Jackson Hewitt
Birmingham, AL
01.2014 - 04.2014
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Facilitated communication between clients and tax authorities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Theme Park Associate

Splash Adventure
Bessemer, AL
03.2011 - 09.2011
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Guided tours and groups, providing educational talks and classes
  • Improved operations through consistent hard work and dedication.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Census Enumerator

Census Bureau
Birmingham, AL
04.2010 - 08.2010
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Communicated with Census takers via phone to answer questions and expedite process.
  • Attended team meetings to develop job knowledge.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Explained questions in better detail for interviewees to allow truthful answers.

Student Intern

UAB Medicine
Birmingham, AL
06.2008 - 07.2008
  • Delivered clerical support by handling range of routine and special requirements.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Gained operational knowledge and supported departmental needs.
  • Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.

Education

No Degree - Psychology

Southern New Hampshire University
Manchester, NH
2023

High School Diploma -

George Washington Carver High School
Birmingham, AL
05.2009

Skills

  • First Aid/CPR
  • Customer Service
  • Leadership
  • Excellent Communication
  • Security Camera Monitoring
  • Problem-Solving
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Written Communication
  • Computer Skills
  • Attention to Detail
  • Self-Motivated
  • Teamwork and Collaboration

Certification

  • CPR Training - 2021-2022
  • Slips, Trips, and Falls Training - 2021-2022

Timeline

Loss Prevention Supervisor

PCH Hotels & Resorts
06.2016 - Current

Rural Carrier

United States Post Office
03.2016 - 08.2016

Security Officer

Security Engineers
10.2015 - 06.2016

Order Picker

CVS Distribution Center
04.2015 - 09.2015

Tax Preparer

Self Employed Services
01.2015 - Current

Tax Preparer

Jackson Hewitt
01.2014 - 04.2014

Unarmed Security Officer

ISMG Security
01.2012 - 12.2014

Theme Park Associate

Splash Adventure
03.2011 - 09.2011

Census Enumerator

Census Bureau
04.2010 - 08.2010

Student Intern

UAB Medicine
06.2008 - 07.2008

No Degree - Psychology

Southern New Hampshire University

High School Diploma -

George Washington Carver High School

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