Jillian Kreps
Bowling Green,OH
Summary
Store Manager at Sally Beauty with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in training and mentoring staff, I also excel in problem-solving and customer relations, as well as implementing effective inventory management strategies that have drastically improved stock accuracy. Passionate about fostering a positive team environment and delivering exceptional service to every costumer and client that I can.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
Sally Beauty
06.2025 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented promotional strategies to increase sales and maximize customer engagement.
- Oversaw daily operations, ensuring compliance with safety protocols and company policies.
- Analyzed sales data to identify trends and develop actionable plans for improvement.
- Coordinated team schedules to optimize workforce efficiency during peak hours.
- Fostered a positive store environment, enhancing employee morale and customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Cosmetologist
Wildflower Beauty and Aesthetics
08.2024 - Current
- Provided personalized consultations to assess client needs and recommend suitable beauty treatments.
- Performed a variety of hair services including cutting, coloring, and styling to enhance client satisfaction.
- Utilized advanced skincare techniques to deliver facials and other aesthetic treatments effectively.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Stayed current on beauty trends by attending workshops and training sessions for skill enhancement.
- Developed strong client relationships through excellent communication and tailored service delivery.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Hairstylist
Handjobs Nail Boutique
01.2024 - 08.2025
- Delivered personalized hairstyling services, enhancing client satisfaction and loyalty.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted clients in selecting appropriate products for hair care, promoting retail sales effectively.
- Collaborated with team members to improve service efficiency and enhance overall salon experience.
- Adapted to new hairstyling techniques and trends, continuously updating skills through professional development.
- Educated clients on proper hair maintenance and styling practices, fostering long-term relationships.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Beauty Advisor
Cosmo Prof
06.2024 - 08.2024
- Provided personalized beauty consultations to enhance customer experience and satisfaction.
- Maintained knowledge of current beauty trends and product offerings to assist clients effectively.
- Executed merchandising strategies to maximize product visibility and sales within the store.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Beauty Advisor
Ulta Beauty Inc.
04.2024 - 06.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Educated clients on skincare and makeup application techniques, fostering brand loyalty.
- Managed inventory levels, ensuring stock availability for high-demand products.
- Collaborated with team members to execute promotional events, driving sales growth.
- Conducted product demonstrations, showcasing features and benefits to potential buyers.
- Maintained cleanliness and organization of displays, creating an inviting shopping environment.
- Provided feedback on customer preferences to inform product assortment decisions.
- Trained new staff on operational procedures and customer service standards, promoting team efficiency.
Education
High School Diploma - Cosmetology
EHOVE Career Center
Milan, OH05.2024
Cosmetology License - Cosmetology
EHOVE Career Center
Milan, OH05.2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
Certification
Cosmetology License
Timeline
Store Manager
Sally Beauty
06.2025 - Current
Cosmetologist
Wildflower Beauty and Aesthetics
08.2024 - Current
Beauty Advisor
Cosmo Prof
06.2024 - 08.2024
Beauty Advisor
Ulta Beauty Inc.
04.2024 - 06.2024
Hairstylist
Handjobs Nail Boutique
01.2024 - 08.2025
High School Diploma - Cosmetology
EHOVE Career Center
Cosmetology License - Cosmetology
EHOVE Career Center