Jillian Kuchar
Rolla,MO
Summary
Dedicated Patient Access Representative with over 10 years in healthcare administration. Expertise in insurance verification, authorization processing, and patient interactions. Proven ability to resolve discrepancies and maintain compliance with HIPAA regulations.
Overview
27
27
years of professional experience
Work History
Authorization Specialist
Phelps Health
Rolla, MO
02.2016 - Current
- Reviewed patient insurance authorizations for accuracy and compliance with policies.
- Coordinated communication between healthcare providers and insurance companies.
- Utilized electronic health record systems to track authorization requests.
- Resolved discrepancies in authorization requests with attention to detail.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
Patient Access Representative
Phelps Health
Rolla, MO
02.2016 - Current
- Facilitated patient check-in processes, ensuring accurate verification of insurance information to support seamless service delivery.
- Collected co-pays and other payments from patients at time of service.
- Managed incoming phone calls, providing timely information and assistance to enhance patient experience.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Participated in team meetings and training sessions to contribute to team knowledge and improve service quality.
Teacher's Assistant
First United Methodist Church Preschool
Rolla, MO
04.2014 - 02.2016
- Facilitated implementation of classroom routines and schedules, enhancing consistency and structure.
- Supervised and actively engaged with children during activities, promoting participation and learning.
- Completed professional development workshops and training sessions to enhance teaching skills and classroom effectiveness.
Medical Office Receptionist
Mid-Missouri Internal Medicine
Rolla, MO
03.1999 - 12.2005
- Scheduled patient appointments, collected co-pays, and verified insurance coverage to ensure smooth patient flow.
- Welcomed patients and managed front desk operations efficiently
- Managed daily front desk operations, including cash handling, to maintain accurate financial records.
- Answered multi-line phone system and directed calls to appropriate personnel or department to enhance communication.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
Education
High School Diploma -
Rolla Senior High School
Rolla06-2000
Skills
- Authorization processing
- Insurance verification
- Electronic health records
- Data entry accuracy
- HIPAA compliance
- Medical terminology
- Documentation and paperwork
- Patient communication
- Telephone etiquette
- Multitasking
Timeline
Authorization Specialist
Phelps Health
02.2016 - Current
Patient Access Representative
Phelps Health
02.2016 - Current
Teacher's Assistant
First United Methodist Church Preschool
04.2014 - 02.2016
Medical Office Receptionist
Mid-Missouri Internal Medicine
03.1999 - 12.2005
High School Diploma -
Rolla Senior High School