Jillian Kummer
Pueblo,CO
Summary
Dynamic and results-oriented professional with extensive experience in customer service and organizational skills, honed at Milberger Farms and other esteemed establishments. Excelled in enhancing customer satisfaction and streamlining operations, Skilled in order taking and fostering warm relationships, demonstrating a commitment to excellence and efficiency. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
21
21
years of professional experience
Work History
Restaurant Server
Milberger Farms
09.2020 - 10.2024
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Food Server
Do Drop Inn
03.2015 - 04.2016
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
Dental Hygienist
Dr. Bob Andrus
07.2003 - 11.2010
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Facilitated better communication between parents and providers through clear explanations of dental treatment plans and procedures.
- Provided post-operative care instructions to parents or guardians, promoting proper healing and recovery after dental treatments.
Education
High School Diploma -
Centennial High School
Pueblo, CO06.2002
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
Timeline
Restaurant Server
Milberger Farms
09.2020 - 10.2024
Restaurant Food Server
Do Drop Inn
03.2015 - 04.2016
Dental Hygienist
Dr. Bob Andrus
07.2003 - 11.2010
High School Diploma -
Centennial High School