Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Lathrop

Hilliard,Ohio

Summary

Proven to excel in fast-paced environments, I leveraged multitasking and customer service skills at Roadhouse Wings to enhance guest experiences and increase sales. Recognized for exceptional team collaboration and efficient problem-solving, my background also includes accolades for cash management and fostering customer loyalty. My approach combines hospitality service expertise with a commitment to reliability and responsibility.



Currently gaining my certification for Unit Health Coordinating at Franklin Universtiy.

Overview

9
9
years of professional experience

Work History

Participant Supervisor

All R Friends
12.2024 - Current
  • Work with the developmentally disabled
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collected, arranged, and input information into database system.

Server

Roadhouse Wings
07.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served the floor sometimes by myself - can operate the floor during high volumes.
  • During times worked on the floor by myself, I had to answer phone calls to place carry-out orders, answer questions, cash people out, run food and managed my time effectively to create a smooth shift.

Landscaper

Coey's Lawncare
05.2024 - 07.2024
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, pools, water features for enhanced functionality of outdoor spaces.
  • Cut trees and shrubs to shape and maintain landscape.

Lead Server

The Original Pancake House
08.2022 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and clean up.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Teacher Aide

Columbus Humanities Arts & Technology Academy
11.2021 - 05.2022
  • Supported student learning objectives through personalized and small group assistance.
  • Graded assignments and reported individual progress to teacher.
  • Assisted teachers with supervision and care.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Worked with struggling students individually and in small groups to reinforce learning concepts.
  • Sanitized and swept the classroom to maintain a clean and safe environment.

Merchandise Associate

Retail Odyssey
08.2020 - 06.2021
  • Worked closely with managers, suppliers, and buyers to stock retail locations.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.

Server

Submarine House
07.2019 - 06.2020
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected orders and relayed them to bartenders quickly and accurately.

Cashier

Petsmart
01.2019 - 07.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Received 2 consecutive employee of the month.
  • Worked flexible schedule and extra shifts to meet business needs.

Sales Associate

Cowboy Corner
10.2017 - 11.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed product returns and assisted customers with other selections.
  • Developed, marketed and sold full range of products and support services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Handled personal online orders
  • Spoke to customers in native language to increase loyalty and establish relationships.

Cashier

Abbay's
09.2016 - 03.2017
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Delivered an exceptional level of service to each customer
  • Restocked the caddies before shift started, and maintained the area during my shift as well.
  • Cleaned and kept up with our dining room
  • Greeted customers with a smile.
  • Worked cashier, expo, and drive thru within 3 months of employment
  • Cleaned bathrooms, took out trash, swept and wiped down areas that were used, touched often throughout the day.
  • Was complimented by Mr. Abbay's himself for my great work ethic. (Personal owner)

Education

High School Diploma -

Center Hill High School
Olive Branch, MS
05.2018

Skills

  • Strong Attention to Detail
  • Motivated Team Player
  • Reliable and Responsible
  • Verbal and Written Communication
  • Stocking and Replenishing
  • Cash Register Operations
  • Product Tagging and Categorization
  • Customer Service
  • Problem Solving
  • Active Listening
  • Adaptable and Flexible
  • Organizational Skills
  • Honesty and Integrity
  • Food sales and promotion
  • Hospitality service expertise

Timeline

Participant Supervisor

All R Friends
12.2024 - Current

Server

Roadhouse Wings
07.2024 - 11.2024

Landscaper

Coey's Lawncare
05.2024 - 07.2024

Lead Server

The Original Pancake House
08.2022 - 05.2023

Teacher Aide

Columbus Humanities Arts & Technology Academy
11.2021 - 05.2022

Merchandise Associate

Retail Odyssey
08.2020 - 06.2021

Server

Submarine House
07.2019 - 06.2020

Cashier

Petsmart
01.2019 - 07.2019

Sales Associate

Cowboy Corner
10.2017 - 11.2018

Cashier

Abbay's
09.2016 - 03.2017

High School Diploma -

Center Hill High School

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Jillian Lathrop