Jillian Lauk
Marlton,NJ
Summary
Results-driven Service Supervisor with over 25 years of experience in supervisory roles across customer service, dispatch operations, and office management. Skilled in leading and motivating teams to exceed performance metrics and maintain high standards of customer satisfaction. Demonstrated expertise in staff management, process improvement, and cross-functional collaboration. Recognized for engaging leadership, operational efficiency, and commitment to employee development. Currently pursuing a degree in Business Administration to further strengthen strategic management and leadership capabilities.
Overview
24
24
years of professional experience
Work History
CEC Service Supervisor
Holman
08.2022 - Current
- Supervise inbound service coordinators and drive key performance indicators
- Monitor service levels and staffing trends
- Motivate and encourage remote staff in an engaging manner
- Conduct performance evaluations and provide feedback to team members
- Provide guidance and growth to Team Leads
- Engage with store partners to reinforce a consistent process
- Holman Wellness, Environmental ambassador, and Spark Plugs lead
Dispatch Supervisor
AAA Mid Atlantic
01.2017 - 08.2022
- Supervise the emergency roadside dispatch team of 20-25 people
- Oversee daily dispatch activities and ensure smooth operations
- Assign and monitor delivery routes to drivers
- Manage the dispatch schedule to meet customer demands and delivery deadlines
- Supervise and mentor dispatch staff, providing guidance and training as needed
- Conduct performance evaluations and provide feedback to team members
- Ensure compliance with company policies and procedures
- Maintain regular communication with drivers to provide instructions and resolve issues
Service Coordinator
Horizon Services
01.2015 - 01.2017
- Responsible for ensuring exceptional customer service and smooth operations within the service department by scheduling and coordinating service activities
- Managed service requests and served as a liaison between customers and service technicians, facilitating clear communication
- Contributed to high levels of customer satisfaction and operational success by ensuring that all service tasks were completed efficiently and effectively
Teller
Wells Fargo Bank
12.2012 - 01.2015
- Responsible for providing exceptional customer service and performing a variety of financial transactions accurately and efficiently
- This role involved handling deposits, withdrawals, and other banking transactions, addressing customer inquiries, and promoting bank products and services
- This included compliance with banking policies and procedures, contributing to a positive customer experience and the overall success of the bank
Dispatch Lead
TecServ
03.2006 - 11.2012
- Managed and coordinated the dispatch team to ensure efficient and timely delivery of goods and services
- This role involved managing dispatch schedules, assigning routes, and addressing any issues that arise during transit
- Monitor that all dispatch operations comply with company policies and safety regulations, while also providing excellent customer service
- This position required strong leadership skills, the ability to multitask, and effective communication with drivers, customers, and other departments
- Other responsibilities were overseeing the daily operations of the repair shop, ensuring that all repair and maintenance services are performed efficiently and to the highest standards
- This role includes managing staff, scheduling work, maintaining inventory, and ensuring customer satisfaction
- Monitor the shops financial targets, adhere to safety regulation, and provide excellent customer service to build a loyal customer base
Office Manager
A+A Truck Parts
02.2001 - 03.2006
- Responsible for overseeing the daily administrative operations of the office, ensuring a smooth and efficient work environment
- This role included managing office supplies, coordinating schedules, handling correspondence, and providing support to staff and management
- This was a key role in maintaining office organization, improving administrative processes, and fostering a positive and productive workplace culture
- I was also responsible for accurately weighing and recording materials, goods, and vehicles entering or leaving a facility
- This role involved operating weighbridge equipment, maintaining detailed records, and ensuring compliance with industry regulations and standards
- The was crucial role in ensuring the accuracy of weight measurements for inventory control, billing, and regulatory purposes
Education
Bachelor of Science - Business Administration
Strayer University
06-2025
Associate of Arts - Culinary Arts
Culinary Education Center At Brookdale
Lincroft, NJ01.2001
High School Diploma -
Howell High School
Farmingdale, NJ01.1999
Skills
- MyKaarma
- CDK Global
- Calabrio
- Microsoft Office Suite
- Microsoft SharePoint
- Microsoft Teams
- Cherwell
- Alvaria
- Power BI
- Pulse
- Mondaycom
Timeline
CEC Service Supervisor
Holman
08.2022 - Current
Dispatch Supervisor
AAA Mid Atlantic
01.2017 - 08.2022
Service Coordinator
Horizon Services
01.2015 - 01.2017
Teller
Wells Fargo Bank
12.2012 - 01.2015
Dispatch Lead
TecServ
03.2006 - 11.2012
Office Manager
A+A Truck Parts
02.2001 - 03.2006
Bachelor of Science - Business Administration
Strayer University
Associate of Arts - Culinary Arts
Culinary Education Center At Brookdale
High School Diploma -
Howell High School
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