Jillian Lewis

• Facilitated team meetings to discuss operational challenges and brainstorm solutions.
• Managed daily functions of deskside support, including defining and implementing processes.
• Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
• Ensured compliance with organizational policies, regulations, and standards.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Recognized by management for providing exceptional customer service.

Bringing patients back for technologist and

• Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
• Completed general administrative tasks to support radiology department.
• Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
• Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
• Helped patients feel comfortable with procedures by explaining steps and answering questions.
• Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
• Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
• Offered assistance in dressing or changing seriously ill, injured and disabled patients.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Signed for packages, recorded deliveries and distributed to personnel.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Investigated and analyzed client complaints to identify and resolve issues.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Scheduled appointments and maintained and updated appointment calendars.
• Composed and prepared routine correspondence, letters and reports with job-related software.
• Explained policies and procedures to visitors.
• Verified insurance policies and collected co-pays or any other forms of payments that patients were responsible for.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Signed for packages, recorded deliveries and distributed to personnel.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Scheduled appointments and maintained and updated appointment calendars.
• Responded to inquiries and room requests made online, by phone and via email.
• Explained policies and procedures to visitors.
• Preserved office security by following safety procedures and controlling access via reception desk.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Verification of insurance and referral/authorization retrieval

• Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
• Completed general administrative tasks to support radiology department.
• Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
• Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
• Helped patients feel comfortable with procedures by explaining steps and answering questions.
• Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
• Provided assistance to physicians and other technologists during complex procedures.
• Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
• Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
• Offered assistance in dressing or changing seriously ill, injured and disabled patients.