Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Central Support Operations Coordinator
United Healthcare Group
01.2025 - Current
Facilitated team meetings to discuss operational challenges and brainstorm solutions.
Managed daily functions of deskside support, including defining and implementing processes.
Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Ensured compliance with organizational policies, regulations, and standards.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Recognized by management for providing exceptional customer service.
Radiology Technician Assistant
South Jersey Radiology
Woodbury Heights, NJ
06.2019 - Current
Bringing patients back for technologist and
Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
Completed general administrative tasks to support radiology department.
Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
Helped patients feel comfortable with procedures by explaining steps and answering questions.
Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
Offered assistance in dressing or changing seriously ill, injured and disabled patients.
Front Desk Receptionist
Rothman Orthopaedics
Philadelphia, PA
11.2013 - 11.2017
Handled payment processing and provided customers with receipts and proper bills and change.
Signed for packages, recorded deliveries and distributed to personnel.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Investigated and analyzed client complaints to identify and resolve issues.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Scheduled appointments and maintained and updated appointment calendars.
Composed and prepared routine correspondence, letters and reports with job-related software.
Explained policies and procedures to visitors.
Verified insurance policies and collected co-pays or any other forms of payments that patients were responsible for.
Front Desk Receptionist
Cooper University Hospital
Camden, NJ
04.2009 - 11.2013
Handled payment processing and provided customers with receipts and proper bills and change.
Signed for packages, recorded deliveries and distributed to personnel.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Scheduled appointments and maintained and updated appointment calendars.
Responded to inquiries and room requests made online, by phone and via email.
Explained policies and procedures to visitors.
Preserved office security by following safety procedures and controlling access via reception desk.
Greeted visitors entering establishment to determine nature and purpose of visit.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Verification of insurance and referral/authorization retrieval
Radiology Technician Assistant
Booth Radiology
Sewell, NJ
08.2005 - 10.2009
Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
Completed general administrative tasks to support radiology department.
Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
Helped patients feel comfortable with procedures by explaining steps and answering questions.
Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
Provided assistance to physicians and other technologists during complex procedures.
Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
Offered assistance in dressing or changing seriously ill, injured and disabled patients.
Education
High School Diploma -
Clayton High School
Clayton, NJ
06.2005
Skills
Attention to Detail
Equipment Positioning
Diagnostic Exam Assistance
Infection Control
HIPAA Compliance
Patient Positioning
Verbal and Written Communication
File and Record Management
Medical Terminology
Radiation Safety Protocols
Time Management
Patient Care
Anatomy and Physiology
Documentation and Reporting
Appointment Scheduling
Procedure Explanation
Caring and Compassionate
Team Collaboration
People Skills
PPE Use
Computer Skills
Friendly, Positive Attitude
Good Work Ethic
Reliable & Trustworthy
Customer Service
Timeline
Central Support Operations Coordinator
United Healthcare Group
01.2025 - Current
Radiology Technician Assistant
South Jersey Radiology
06.2019 - Current
Front Desk Receptionist
Rothman Orthopaedics
11.2013 - 11.2017
Front Desk Receptionist
Cooper University Hospital
04.2009 - 11.2013
Radiology Technician Assistant
Booth Radiology
08.2005 - 10.2009
High School Diploma -
Clayton High School
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