Summary
Overview
Work History
Skills
Timeline
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Jillian Licciardi

Anaheim,CA

Summary

Dynamic professional with a proven track record at Del Mar Lighting, excelling in project management and client relations. Skilled in milestone management and customer service, I have successfully delivered projects under tight deadlines, enhancing client satisfaction and fostering robust business relationships. Demonstrated ability to lead teams and streamline processes for optimal efficiency and quality control.

Overview

5
5
years of professional experience

Work History

Assistant Project Manager

Del Mar Lighting
06.2022 - Current
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Partnered with project team members to identify and quickly address problems.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Identified and resolved risks to minimize project disruption.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Responded to customer requests for products, services, and company information.

Senior Accounts Manager

Loandepot
04.2021 - 04.2022
  • Set up and completed loan submission packages.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Handled any conditions sent from underwriting departments.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Monitored pipelines to track and log status of loans.

Property Manager

QRM
10.2019 - 04.2021
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Consultant

QRM
06.2019 - 10.2019
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Skills

  • Client Relationships
  • Meeting Coordination
  • Client Interfacing
  • Project planning and management
  • Project development
  • Reporting and documentation
  • Billing management
  • Milestone management
  • Quality Control
  • Purchasing and procurement
  • Account Reconciliation
  • Customer Service
  • Invoicing and Billing
  • Data Entry

Timeline

Assistant Project Manager

Del Mar Lighting
06.2022 - Current

Senior Accounts Manager

Loandepot
04.2021 - 04.2022

Property Manager

QRM
10.2019 - 04.2021

Leasing Consultant

QRM
06.2019 - 10.2019

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Jillian Licciardi