Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Lindahl

Orlando,FL

Summary

Accomplished Sales Manager offering 3 years of experience developing and maximizing event sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

16
16
years of professional experience

Work History

Events Sales Manager

Drive Shack Inc.
03.2021 - Current
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Exceeded both quarterly and annual sales goals.
  • Determined facility, services and staffing needs to establish framework for successful event execution.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Communicated with venue personnel to coordinate event logistics.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Built relationships with customers and community to establish long-term business growth.

Event Sales Coordinator

Drive Shack Inc.
12.2020 - 03.2021
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Demonstrated products and specific features at customer locations and special events.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Researched potential clients and markets to prepare for appointments.
  • Contacted customers and prospects to generate new business to achieve company growth goals.

Event Manager

Drive Shack Inc.
12.2017 - 03.2021
  • Liaised with clients to determine exact event requirements.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Bartender

The Tavern On 1st Street
03.2015 - 12.2017
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Restaurant Front of House Manager

Wing House
01.2007 - 03.2015
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Motivated staff to perform at peak efficiency and quality.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

High School Diploma -

Seminole High School
Sanford, FL
05.2005

Skills

  • Operational Efficiency
  • Creating Presentations and Proposals
  • Contract Negotiation
  • Corporate Event Expertise
  • Schedule Coordination
  • Event Staffing
  • New Client Acquisition
  • Customer Engagement Strategies
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Excellent Communication

Timeline

Events Sales Manager

Drive Shack Inc.
03.2021 - Current

Event Sales Coordinator

Drive Shack Inc.
12.2020 - 03.2021

Event Manager

Drive Shack Inc.
12.2017 - 03.2021

Bartender

The Tavern On 1st Street
03.2015 - 12.2017

Restaurant Front of House Manager

Wing House
01.2007 - 03.2015

High School Diploma -

Seminole High School

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