Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Lock

Lakemoor,IL

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

8
8
years of professional experience

Work History

CNA

Ignite Medical Resort
04.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

CNA

Ottawa Pavilion
10.2018 - 04.2023
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Lifeguard, Waitress, Hostess

Grand Bear Resort
04.2018 - 05.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Sandwich Artist/Weekend Supervisor

SUBWAY®Restaurants
06.2015 - 10.2018
  • Performed all required tasks at start and end of shift to facilitate seamless transitions between work groups.
  • Directed cleaning, restocking and customer service activities.
  • Determined appropriate job tasks for team members based on training and individual strengths.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepped, dated, and prepared food.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

- General Education Classes

Illinois Valley Community College
Oglesby, IL

High School Diploma -

Ottawa High School
Ottawa, IL
06.2017

Skills

  • Feeding Assistance Expertise
  • Mobility Assistance Needs Understanding and Transferring
  • Quality Assurance Controls
  • Charting Expertise
  • Wound Care and Maintenance
  • Responding to Emergencies
  • Supporting Personal Needs and Personal Hygiene
  • Efficient and Reliable Team Player
  • Dementia and Alzheimer's Knowledge
  • Intake, Output, and Vital Signs Monitoring and Recording
  • Quick Problem Solver

Timeline

CNA

Ignite Medical Resort
04.2023 - Current

CNA

Ottawa Pavilion
10.2018 - 04.2023

Lifeguard, Waitress, Hostess

Grand Bear Resort
04.2018 - 05.2019

Sandwich Artist/Weekend Supervisor

SUBWAY®Restaurants
06.2015 - 10.2018

- General Education Classes

Illinois Valley Community College

High School Diploma -

Ottawa High School

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Jillian Lock