Jillian Lombardi
Providence
Summary
Customer service professional with a strong background in communication, community engagement and outreach coordination. Highly skilled in team collaboration and problem solving with a focus on enhancing customer experience. Experienced in conducting through research and analyzing data to support academic projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Research Assistant
Minority Stress and Trauma Lab
University Of Rhode Island
09.2025 - Current
- Worked directly with study participants to administer the Trier Social Stress Test.
- Assisted in data collection and participant recruitment for ongoing research projects.
- Presented research and participated in discussion panels at lab related events and academic conferences
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Cafe Manager
The Coffee Grinder
Warwick, RI
07.2023 - Current
- Oversaw daily operations, including inventory management, supply ordering, recipe development
- Trained and mentored staff directly on coffee preparation techniques, customer engagement strategies and best practices in food safety
- Organized and prepared catering orders and donations for community events
Clinical Research Intern
Brown University Rhode Island Resilience Lab
Providence, RI
12.2025 - 06.2026
- Analyzed and coded hundreds of Electronically Activated Recorder files as a part of the Mindfulness study
- Analyzed and coded participant social media files for Ground Truth study
- Assisted in data management for clinical studies, ensuring accuracy and compliance with protocols.
Care Coordinator
Amos House
Providence, RI
02.2018 - 06.2020
- Worked directly with clients to develop client centered care plan.
- Developed relationships with community partners to enhance service delivery and client support.
- Assisted clients in navigating healthcare and housing systems, promoting understanding of available options.
- Monitored client progress, adjusting care strategies based on individual needs and feedback.
Education
Bachelor of Science - Psychology
University of Rhode Island
Kingston, RI05.2026
Skills
- Customer service
- Time management
- Excellent written and verbal communication
- Computer skills- Microsoft Office & Google Suites
- Data collection and organization
- Teamwork and collaboration
- Friendly, positive attitude
- Self-directed and motivated
Certification
ServSafe Manager
Timeline
Clinical Research Intern
Brown University Rhode Island Resilience Lab
12.2025 - 06.2026
Research Assistant
Minority Stress and Trauma Lab
09.2025 - Current
Cafe Manager
The Coffee Grinder
07.2023 - Current
Care Coordinator
Amos House
02.2018 - 06.2020
Bachelor of Science - Psychology
University of Rhode Island