Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Davis

Manchester,NH

Summary

Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams of over 35 employees to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

21
21
years of professional experience

Work History

Scheduling Operations Manager

Keystone Carvings
08.2021 - Current
  • Coordinating primary Installer and template schedules to guarantee optimum area coverage.
  • Management of Sub Crew Contract / In-house Template Crews and Installers 30 Plus Employees
  • Resolving schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Successfully managing multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitoring project progress, identifying risks and taking corrective action as needed.
  • Optimized production flow by streamlining processes for faster turnaround times in stone fabrication projects.
  • Provided expert advice to clients on suitable stone options based on project requirements, aesthetics, and budget considerations.
  • Ensured consistently high-quality results with strict adherence to industry standards and client specifications.
  • Developed strong relationships with suppliers, negotiating favorable pricing for raw materials to reduce overall project costs.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment terms with clients.
  • Developed strong relationships with key clients by fostering open lines of communication and ensuring prompt resolution of any concerns or disputes.
  • Enhanced cash flow by promptly identifying and resolving billing discrepancies with customers.

Restaurant General Manager

Crown Tavern / Chop House
04.2014 - 08.2021
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.

Business Development Manager

Kulch Financial Services
05.2012 - 04.2014
  • Demonstrated success in building strategic relationships and collaboratively working with wholesalers/vendors to create innovative and effective marketing campaigns, using competitive analysis and creative problem solving skills to maximize impact
  • Maintains workflow by studying methods and developing reporting procedures
  • Led cost reduction initiatives that resulted in single/double-digit savings by standardizing marketing materials, competitive analysis, cost negotiation, maximizing vendor and wholesaler support/services
  • Created top-of-mind awareness with customers and referral source base by orchestrating communication to clients relating to quarterly appointments, client appreciation events and value add initiatives
  • Analysis and extensive research conducted on Alternative Investments including but not limited to REITs, BDC, Equipment Leasing, Energy Investments, and TIC etc
  • 2013 year-end total gross revenue resulted in 25% increase compared to year end 2012
  • Historically highest revenue generated during 2013

Inside Sales Manager

PIF Technologies
01.2004 - 01.2012


  • Assist and follow up with customers in their decision making process, effectively operating in both an inbound and outbound call handling capacity, focusing on meeting client’s needs and ensuring customer satisfaction
  • Recognized as one of the Top Inside Sales Representatives of the year generating, $168,000 in sales while being in a managerial role with additional employee managed.
  • Responsible for creating analytical monthly, yearly sales reports with the intent of seeking ways to generate more business and increase revenue
  • Provided sales support to Inside, Outside sales team
  • Implement various marketing strategies including but not limited to: weekly staff meetings utilizing PowerPoint presentations for staff as well as coordinating direct mail, telemarketing and referral sales campaigns
  • Responsible for all new hire onboarding processes while acclimating to goldmine software, various products offered, and sales/closing techniques to achieve sales objectives
  • Responsible for weekly A/R collection meetings for past due accounts
  • Coordinated the processing of deals with various leasing companies

Education

Associates Credits -

Southern New Hampshire University
Hooksett, NH

High School Diploma -

American Schooling
Milford, NH
03.2002

Skills

  • Proficient in Microsoft Office Suite
  • Excel Certified
  • Customer Service
  • Problem-Solving
  • Team Leadership
  • Operational Efficiency
  • Staff Training
  • Operations Oversight
  • Project planning and development

Timeline

Scheduling Operations Manager

Keystone Carvings
08.2021 - Current

Restaurant General Manager

Crown Tavern / Chop House
04.2014 - 08.2021

Business Development Manager

Kulch Financial Services
05.2012 - 04.2014

Inside Sales Manager

PIF Technologies
01.2004 - 01.2012

High School Diploma -

American Schooling

Associates Credits -

Southern New Hampshire University

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Jillian Davis