Jillian Luongo
Fort Lauderdale,FL
Summary
Thorough team contributor with strong organizational capabilities and attention to detail. Excels in problem-solving and time management. Demonstrated adaptability and a professional demeanor in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
04.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Associate Manager
H2O Seafood & Sushi
03.2022 - 10.2022
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
The Shed Restaurant LLC
02.2021 - 03.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Senior I Manager
The Cheesecake Factory
11.2019 - 02.2021
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Server/Bartender
The Cheesecake Factory
08.2011 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Centereach High School
Centereach01-2009
Skills
- Reliability and punctuality
- Time management
- Professional appearance
- Company culture and values
- Problem-solving
- Teamwork and cooperation
- Adaptability and flexibility
- Public interaction
Certification
- Airmen Certification - Federal Aviation Administration, July 2023
- First Aid, CPR, and AED Certification - American Red Cross, September 2023
Timeline
Flight Attendant
Spirit Airlines
04.2023 - Current
Associate Manager
H2O Seafood & Sushi
03.2022 - 10.2022
Assistant Manager
The Shed Restaurant LLC
02.2021 - 03.2022
Senior I Manager
The Cheesecake Factory
11.2019 - 02.2021
Server/Bartender
The Cheesecake Factory
08.2011 - 11.2019
High School Diploma -
Centereach High School