Jillian MacLaughlin
Bradenton,FL
Summary
An organized and dependable candidate able to successfully manage multiple tasks and produce grade A work consistently and efficiently. As a detail-oriented person, I've ensured that all prepared work is above and beyond, fitting all the given criteria and more. After years of stellar customer service and team management, I'm prepared and excited for the next step in my career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Publix
01.2024 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers
- Increased call center efficiency with thorough documentation of customer inquiries and resolutions
- Initiated proactive outreach to potential clients, leading to increased business opportunities and revenue generation
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions
- Handled day-to-day accounting processes to drive financial accuracy
- Improved financial reporting accuracy through detailed data analysis and organization
Shift Lead
Pacific Counter
08.2023 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Kept employees operating productively and working on task to meet business and customer needs
- Maintained clean and well-organized production areas
- Helped store management meet standards of service and quality in daily operations
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Line Worker and Prep Cook
Salata Salad Bar
09.2022 - 05.2023
- Ensured a clean, organized environment for myself as well as my coworkers
- Excelled in customer service, providing a warm and welcoming experience to each customer
- Provided quick and creative solutions to any issue, ensuring that all parties are content
- Inspected and adjusted work performed to meet expectations
Education
GenEd -
Central Piedmont Community College
Charlotte, NC06.2023
High School Diploma -
Ardrey Kell High School
Charlotte, NC06.2023
Skills
- Effective Scheduling
- Thorough Data Analysis
- Skilled in Microsoft Office Applications
- Critical Thinking
- Organized Environment 24/7
- Consistent Production and Results
- Efficient Time Management
- Ability to Work Under Pressure
- Teamwork Skills
- Able to Effectively Train and Provide Guidance
- Delegate Tasks to Ensure Efficiency
- Quickly Come Up with Solutions When Necessary
- Customer Loyalty
- Customer Prospection
- Work Delegation
- Customer Service / Hospitality
Certification
- Certified in Microsoft Excel 2019
- Certified in Revit and AutoCAD architectural software
Accomplishments
- Achieved a well-developed brand through effectively creating and maintaining a marketing and content creation platform
- Self-taught in computer building and programming
- Completed a precollege program at Ringling College of Art and Design (2022)
- Completed a year of college courses during senior year
- Achieved a straight A honor roll throughout my entire educational career
Timeline
Customer Service Staff
Publix
01.2024 - Current
Shift Lead
Pacific Counter
08.2023 - 12.2023
Line Worker and Prep Cook
Salata Salad Bar
09.2022 - 05.2023
GenEd -
Central Piedmont Community College
High School Diploma -
Ardrey Kell High School