Jillian Marsh
El Paso
Summary
Hardworking and passionate job seeker with strong interpersonal skills eager to secure entry-level certified occupational therapy assistant position. Ready to help clients and company achieve goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake and Authorization Specialist
Circle of Care Home Health
02.2023 - Current
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Facilitated communication between patients and medical staff, ensuring clear understanding of care plans.
- Provided exceptional customer service while handling sensitive information, fostering a positive experience for all patients.
HIM Supervisor
Everett Bone and Joint
05.2019 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Medical Receptionist
Everett Bone and Joint
07.2018 - 05.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Associate of Applied Science - Occupational Therapy
Pima Medical Institute
El Paso, TX08-2027
Certification - Medical Reception and Medical Transcription
Everett Community College
Everett, WA01.2017
Certification - Medical Reception And Administration
Aim High School
01.2009
Skills
- Medical terminology expertise
- HIPAA compliance
- Appointment scheduling
- Documentation and reporting
- Microsoft office
- Effective communication skills
- Family and patient education
- Child development
- Lesson planning
- Group and individual instruction
- Adept at working with special needs children
- Cultural sensitivity
Certification
HIPAA Privacy and Security Expert Valid through 2026
Timeline
Intake and Authorization Specialist
Circle of Care Home Health
02.2023 - Current
HIM Supervisor
Everett Bone and Joint
05.2019 - 01.2023
Medical Receptionist
Everett Bone and Joint
07.2018 - 05.2019
Associate of Applied Science - Occupational Therapy
Pima Medical Institute
Certification - Medical Reception and Medical Transcription
Everett Community College
Certification - Medical Reception And Administration
Aim High School
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