Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jillian Martin

Lafayette,USA

Summary

Strategic and patient-centered sales professional with 7+ years of experience driving revenue growth at the intersection of healthcare and technology. Proven success in managing high-volume pipelines, leading outbound strategy, and building strong networks with large healthcare organizations, from private practices to enterprise health systems. Skilled at identifying stakeholder pain points, aligning value-driven solutions, and accelerating sales cycles. Deep operational insight from both clinical and administrative roles, enabling authentic conversations across all levels of care delivery. Passionate about scaling mission-driven solutions like improving patient safety, streamlining hospital operations, and empowering care teams through real-time data. Ready to lead and inspire a team focused on impact, execution, and measurable growth.

Overview

11
11
years of professional experience

Work History

Mid-Tier Sales Development Representative

Phreesia
05.2024 - Current
  • - Prospected healthcare practices through cold calls, emails, and LinkedIn to generate qualified sales pipeline.
  • - Exceeded outreach KPIs through strategic, personalized messaging and objection handling.
  • - Collaborated cross-functionally with Sales and Marketing to align campaigns with buyer needs and industry trends.
  • - Leveraged Salesforce to track lead activity, forecast pipeline, and refine targeting strategies.

Financial Benefits Analyst

Claimify, LLC
06.2021 - 05.2024
  • - Provided consultative support to claimants by analyzing Social Security financial data to identify benefits eligibility.
  • - Managed large caseloads while delivering consistent, empathetic communication and support.
  • - Maintained high service-level agreements (SLAs) and quality benchmarks through accurate documentation and reporting.
  • - Built trust with clients, contributing to strong retention and positive service feedback.

Inpatient Recreational Therapist

Meridian Health Services
05.2020 - 06.2021
  • - Designed and facilitated therapeutic activities for behavioral health inpatients.
  • - Supported multidisciplinary care planning with clinical documentation and patient progress assessments.
  • - Engaged patients in recovery-focused programs to improve emotional well-being and social skills.

Administrator, Business Operations

Mohr & Mohr Smiles
05.2018 - 05.2020
  • - Oversaw front-office operations, scheduling, and financial reporting for a high-volume dental practice.
  • - Managed new patient onboarding, marketing coordination, and team training.
  • - Strengthened referral relationships with local providers and improved patient satisfaction through streamlined operations.
  • - Led initiatives that improved appointment flow and billing accuracy, reducing administrative backlog.

Administrator, Business Operations

Lafayette Oral & Maxillofacial Surgery Group
02.2014 - 05.2018
  • - Directed daily business operations including physician scheduling, patient coordination, and compliance oversight.
  • - Performed clinical support duties, including starting IVs, drawing up anesthesia medications, and preparing patients for surgical procedures in accordance with safety protocols.
  • - Monitored patients pre- and post-operatively, tracked vital signs, and ensured safe recovery and discharge readiness.
  • - Removed IVs post-surgery and provided follow-up education and care instructions to patients and families.
  • - Served as the on-call nurse after hours, fielding urgent patient concerns and providing clinical guidance post-procedure.
  • - Managed patient intake, billing inquiries, and insurance coordination to support both clinical and financial workflows.
  • - Oversaw administrative tasks including onboarding, training, and performance management for front-office staff.
  • - Strengthened referral relationships with hospitals and local providers to expand patient reach and improve continuity of care.
  • - Identified and implemented operational improvements, leading to better clinical flow and increased patient satisfaction.

Education

Associate Degree - Nursing & CCPT

Pennsylvania Institute of Technology

Bachelor of Business Administration - Business Management

Purdue University Global
04.2021

Skills

  • Salesforce CRM management
  • Healthcare Operations: Patient Engagement, Benefits Analysis, HIPAA Compliance, Practice Management
  • Business & Strategy: Metrics Tracking, KPI Development, Team Collaboration, Administrative Oversight, Scheduling
  • Soft Skills: Adaptability, Communication, Problem Solving, Organization, Cross-Departmental Alignment

Timeline

Mid-Tier Sales Development Representative

Phreesia
05.2024 - Current

Financial Benefits Analyst

Claimify, LLC
06.2021 - 05.2024

Inpatient Recreational Therapist

Meridian Health Services
05.2020 - 06.2021

Administrator, Business Operations

Mohr & Mohr Smiles
05.2018 - 05.2020

Administrator, Business Operations

Lafayette Oral & Maxillofacial Surgery Group
02.2014 - 05.2018

Bachelor of Business Administration - Business Management

Purdue University Global

Associate Degree - Nursing & CCPT

Pennsylvania Institute of Technology

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