Jillian McKee
Bellefonte,Pennsylvania
Summary
I am a college graduate with a Bachelors in Arts in Recreation Management, with a focus in therapy. The goal is to create quality lifestyles to my clientele. Wishing to learn more about the industry as I grow into the profession.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Lock Haven University
Wickhaven, PA
08.2021 - 01.2024
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Daycare Assistant
YMCA Daycare
Bellefonte , PA
01.2023 - 04.2023
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Cared for 40 children ages 5 to 11.
Education
Bachelor of Arts - Recreational Management
Lock Haven University of Pennsylvania
Lock Haven, PA05-2024
Skills
- Dementia Trained
- CPR certified
- Suicide awareness certified
- Pending NCTRC certification
- Beginners level French
Certification
- Pending NCTRC certification.
Accomplishments
- January 2024-April 2024 I interned at Juniper Village of State College and learned the basics of being an activities director. I gained knowledge of information from being on the floor 1v1 with Dementia residents; alongside management stuff with planning, coordinating and evaluating activities for the residents.
Timeline
Daycare Assistant
YMCA Daycare
01.2023 - 04.2023
IT Technical Support Specialist
Lock Haven University
08.2021 - 01.2024
Bachelor of Arts - Recreational Management
Lock Haven University of Pennsylvania