Jillian Meisinger
11841 Lake Ave. Lakewood,OH
Summary
Experienced Marketing Customer Engagement specialist with 4+ years in a start-up-style team within the healthcare industry. Known for strong interpersonal and listening skills, essential for fostering client relationships and achieving marketing business objectives. Eager to leverage these skills as a Licensed Professional Counselor (LPC) upon graduating from Cleveland State University in 2027.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Marketing Customer Engagement Specialist
MIM Software Inc.
11.2020 - Current
- Leads and develops all company-wide training and continuing education webinars and workshops
- Analyzes post-education event information and encorperates feedback into upcoming quarter marketing strategies
- Develops and execute interview-style meetings with sales, technical communication, and site development teams to assess new projects and goals
- Create all corporate emails to customer bring awareness of new training materials and training events
- Manages all customer training accreditation approvals for company - ASRT, CAMPEP, MDCB, ARRT
- Enhances customer satisfaction by communicating directly with dosimetrists, physicians, physics's on new customer training ideas
- Collaborates with sales teams to develop customer satisfaction surveys to implement new customer engagement events
- Mentored three marketing team members on company marketing processes
- Organizes regular meetings among product members to "check-in" on business needs on how marketing can assist in goals
Marketing Intern
Greater Cleveland Sports Commission
01.2020 - 05.2020
- Administered in-person focus groups with Director of Marketing to generate new ideas for Greater Cleveland Sports commission logo
- Conducted data analysis of in-person focus groups for GCSC rebranding projects
- Communicated with athletes in high-stress situation regarding event details during the onset COVID-19 pandemic
- Maintained confidential event information during the onset COVID-19 pandemic during the 2020 NCAA Division II Swimming and Diving Championship
Education
Bachelor of Arts - Communications
Kent State University
Kent, OH05.2017
Masters of Education - Clinical Mental Health Counseling
Cleveland State University
Cleveland, OH05.2027
Skills
- Cross-Departmental Communication & Interviewing
- Flexibility and Adaptability
- Data Interpretation
- Customer Relations
- Accreditation Application Review
- HubSpot Customer Relationship Management
Certification
QPR Suicide Prevention Training
- QPR Institute - June 2024 - June 2026
Timeline
Marketing Customer Engagement Specialist
MIM Software Inc.
11.2020 - Current
Marketing Intern
Greater Cleveland Sports Commission
01.2020 - 05.2020
Bachelor of Arts - Communications
Kent State University
Masters of Education - Clinical Mental Health Counseling
Cleveland State University
QPR Suicide Prevention Training
- QPR Institute - June 2024 - June 2026
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