Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillian Mellow

Boerne,TX

Summary

Dynamic Bartender Shift Manager with proven expertise in bar operations management and exceptional customer service, honed at McIntyre’s. Skilled in inventory control, employee coaching, and responsible alcohol service. Excelled in enhancing team productivity and customer satisfaction, leveraging strong communication and POS system operation skills. Demonstrated ability to boost loyalty and efficiently manage high-volume events.

Overview

8
8
years of professional experience
3
3
Certification

Work History

Bartender Shift Manager

McIntyre’s
06.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.

Bartender

Twin Peaks Restaurants
12.2018 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Wait Staff Member

Blue Skies of Texas West
03.2017 - 12.2018
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.

Education

Diploma -

William J Brennan
San Antonio, TX
05.2018

Skills

  • Upselling strategies
  • POS System Operation
  • Ordering Supplies
  • Promotions and Events
  • Employee Coaching
  • Liquor restocking
  • Beverage knowledge
  • Inventory
  • Basic accounting
  • New Hire Training
  • Customer service expertise
  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service
  • Clear and effective communication
  • Bar operations management
  • Reliable and Responsible

Certification

  • TABC certified
  • Food Handlers certified
  • Nightclub Security consultants training certified

Timeline

Bartender Shift Manager

McIntyre’s
06.2023 - Current

Bartender

Twin Peaks Restaurants
12.2018 - 04.2023

Wait Staff Member

Blue Skies of Texas West
03.2017 - 12.2018

Diploma -

William J Brennan

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