Jillian Metzger
Accounting And Payroll Administrator
Stephenson,VA
Summary
Highly experienced skill set that reflects the ability to perform tasks effectively and efficiently on several levels. In addition to being the business administrator of a family owned business, also client relations, office and employee management, payroll and accounting, excellent customer service and phone skills, and purchasing agent. The type of person that is poised and ready to handle every situation with confident professionalism. Detail-oriented team player with strong organizational skills, excellent interpersonal skills and problem-solving skills. Ability to handle multiple projects and meet deadlines. Seeking to learn and grow in a full-time position that offers professional challenges where support and teamwork builds strong connections in ensuring excellence.
Overview
16
16
years of professional experience
Work History
Business Administrator/Client Relationship Account Manager
Granite Custom Homes LLC
Winchester, VA
10.2017 - 02.2023
- Job site management to ensure jobsites meet environmental, health, and safety standards that comply with county regulations such as all inspections required
- Management of several construction and renovation job sites at one time
- Coordinate supportive services for clients such as kitchen designers, blacksmiths, custom countertop dealers
- Plan, administer and financially manage 8-10 contracts, specifications, and materials
- Setting all contract prices based on homeowner’s selections and staying within dollar amounts allocated
- Set schedules, goals and deadlines for each project
- Problem solve and execute alternative plans due to delays
- Daily monitoring of 3 or more jobsites to ensure security and maintenance
- Monitor onsite camera traffic, ensure house, tools and materials on each jobsite are secure
- Purchase, distribute and store materials
- Create all excel data spreadsheets
- Manage schedules, budgets, purchased materials, change orders, overages and labor performed
- Invoice payments, payroll, profit and loss, balancing general ledger and credit card reconciliation using QuickBooks.
- Increased accuracy through improved processes for budget monitoring, payroll and operational expenses.
Office/Payroll Manager
FJ Industrial LLC
Winchester, VA
04.2014 - 09.2018
- Maintain records pertaining to jobs, personnel, orders, supplies and inventory
- Interpret and communicate work procedures and company policies to staff
- Resolve customer complaints or answer customer questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems, resolving escalated complaints, disputes, and procedures
- Develop and update procedures, policies, or standards handbooks
- Evaluate employees' job performance and conformance to regulations and recommend appropriate corrective action to management
- Review records and reports pertaining to production, payroll, or shipping tickets to verify details and monitor activities
- Compute figures such as balances, totals, and credit card reconciliation using QuickBooks
- Responsible for all employee files and entering information into QuickBooks
- Coordinate activities with supervisory personnel and other departments
- Responsible for collection and review of 50 plus employee timesheets and entering data into ADP payroll platform
- Input various data such as invoice processing and creating purchase orders into Quickbooks
- Maintain and troubleshoot all company’s platforms such as QuickBooks, ADP and Microsoft Office
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Calculated deductions and processed payroll for employees
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
- Processed payroll garnishments such as tax liens and child support
- Coordinated new hire and termination processes to facilitate smooth operations
- Responded to employee inquiries to provide assistance with payroll-related questions
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions
- Developed and implemented payroll procedures and policies to determine compliance with regulations
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Supported financial director with special projects and additional job duties
- Reviewed time records for 50 plus employees to verify accuracy of information
Personal Trainer/Group Fitness Director
Golds Gym
Winchester, VA
04.2007 - 01.2016
- Use clients’ personal experiences to determine psychological and behavioral factors that discourage healthy decision-making
- Increased gym's overall revenue by 30% annually
- Organize team-building activities including group classes, employee incentives and client competitions for over 100 people
- Maintain health history, track individual progress, and create personalized fitness and nutritional programs for 20 plus clients
- Interview and hired 20 instructors and trainers
- Build group exercise schedules; oversee professionally trained instructors; develop themes for quarterly events and new class launches; organize and develop annual health fairs
- Maintain open-door policy for all clients, employees, and members to resolve any issues
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VA 05.1993 - 06.2023
Some College (No Degree) - Applied Psychology
Old Dominion University
Norfolk, VASome College (No Degree) - Counseling Psychology
Argosy University
Orange, CA 05.2001 -
Skills
Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Business Administrator/Client Relationship Account Manager
Granite Custom Homes LLC
10.2017 - 02.2023
Office/Payroll Manager
FJ Industrial LLC
04.2014 - 09.2018
Personal Trainer/Group Fitness Director
Golds Gym
04.2007 - 01.2016
Some College (No Degree) - Counseling Psychology
Argosy University
05.2001 -
High School Diploma -
First Colonial High School
05.1993 - 06.2023
Some College (No Degree) - Applied Psychology
Old Dominion University
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